Senior Customer Delivery Management (m/f/d) for Vantage Towers

<h2><b></b></h2> <p>At Vantage Towers, we’re on a mission to power Europe’s sustainable digital transformation. As a leading tower company, we’re ushering in an era of technology-driven advances to help connect people, businesses, and internet-enabled devices like never before. We combine the scale, stability and quality of our tower network with the agility, optimism and energy of a start-up.</p> <p><br/>As a young TowerCo, we have already achieved strong results with a continued focus on accelerating growth and a special emphasis put on sustainability. As part of our team, you’ll work in a dynamic and multicultural environment that embraces open communication, collaboration and teamwork. </p> <p><br/>If you’re ready to take responsibility and shape the future of telco infrastructure with us, then let’s level up in your career and reach the top – together.</p><h2><b>Your contribution:</b></h2> <ul> <li>You act as the interface between Operations and our customers.</li> <li>You create and validate business cases.</li> <li>You prepare the implementation of new services.</li> <li>You track and ensure that customer- and contract-specific commitments and key performance indicators are met (Post-Sales Delivery Management).</li> <li>You ensure that revenue targets, relevant market shares, and net margin contributions are achieved.</li> <li>You build strong customer relationships to identify and develop new revenue opportunities.</li> </ul><h2><b>What makes you stand out:</b></h2> <ul> <li>A successfully completed degree in Business Administration, Engineering, or a related field</li> <li>At least 10 years of professional experience in telecommunications or related industries (marketing, finance, strategy, consulting)</li> <li>Experience in <strong>Costumer Delivery or Service Delivery</strong> &amp; project management</li> <li>Experience with complex Data management</li> <li>Ideally, experience in strategy and business development in the telecommunications sector and/or in strategic key account management</li> <li>A high sense of quality and responsibility, as well as the ability to present complex topics and relationships in engaging presentations</li> <li>Fluent German and English skills, both written and spoken (C1 level according to CEFR)</li> </ul><h2><b>What we offer:</b></h2> <ul> <li>A <strong>diverse, multicultural setup</strong> based on our values – accountability, respect, teamwork and trust – and the unique opportunity to <strong>shape </strong>the <strong>organisation </strong></li> <li>An<strong> attractive salary package</strong></li> <li>A <strong>company car </strong>that you can also use privately (incl. fuel card)</li> <li><strong>Maximum flexibility</strong>: is offered by our hybrid working model - choose between the regular working schedule and part-time options (at least 30 hours). You can even <strong>work from other EU countries</strong> for up to 20 days per year</li> <li>Free <strong>home office equipment</strong>: In addition to a laptop and mobile phone, we provide a monitor, keyboard, mouse, headset and desk chair</li> <li>Full-Flex credit: <strong>discount </strong>on <strong>private internet costs </strong>and <strong>mobile products</strong></li> <li>A total of<strong> 30 days in holidays</strong> with the option of <strong>10 additional days</strong> against salary waiver</li> <li>Support during <strong>parental leave</strong> to have the best work-life balance possible</li> <li>Extensive<strong> learning opportunities</strong> and<strong> individual support </strong>for your professional and personal development</li> <li>A subsidized <strong>company pension scheme</strong>, <strong>bike and car leasing</strong>, fitness and health offers, access to corporate benefits, international <strong>career opportunities</strong>, exchange possibilities, insurance for company conditions and many more ...</li> </ul> <p> </p> <p>Interested? Send us your <strong>CV </strong>with your <strong>desired salary</strong>. Depending on the role, we generally invite you to two rounds of interviews before you receive your offer.</p>