Lead Onboarding Project Manager

As Marqeta’s Lead Onboarding Project Manager for our Strategic Account Segment, you will  be a vital part of our mission to change the way money moves. You'll work within our GTM team, which comprises four critical functions: Revenue, Strategy & Operations, Customer Solutions & Delivery, and Partnerships.  This position will be dedicated to the project implementation efforts for our strategic accounts and any new programs, expansions or change requests and work closely with our account team and coordinate with cross functional teams to ensure the successful delivery of these projects. The ideal candidate is organized, communicative, resourceful, and motivated.

We work Flexible First. This role can be performed remotely anywhere within the United States or from our Oakland, CA headquarters. 

We’d love for you to join us!

The Impact You'll Have

• Work with customers, payment networks, banks, vendors, and cross-functional teams to ensure program delivery with accuracy and the highest level of quality.
• Act as the primary point of contact for customers during implementation and be able to design a customized implementation approach to align with the customer's specific needs.
• Use project management tools and methodologies to deliver projects on time and to exceptional standards.
• Develop deep relationships with our customers and understand their unique business objectives, challenges, and success criteria.
• Communicate effectively in a regulated and technical environment, partnering with revenue leads on customer needs.

Who You Are

• Typically requires a minimum of 8 years of related experience with a Bachelor's degree; or 6 years and a Master's degree; or equivalent experience and PMI certification.
• Customer Experience Obsessed: You take a personalized approach to your project management and know the nuances and preferences of your customer.
• A Master of Time Management: You consistently meet deadlines through effective scheduling and resource allocation. Is able to create realistic timelines and monitor progress against key milestones.
• Exceptionally Organized: You exhibit strong organizational abilities with meticulous attention to detail. You can manage multiple priorities simultaneously while maintaining accuracy in all project documentation and tracking systems.
• A Natural Problem-Solver: You identify challenges proactively and implement effective solutions. You think critically to troubleshoot issues that may impact project timelines or deliverables.
• A Relationship Builder: You develop and maintain productive working relationships and you demonstrate diplomacy when managing competing interests and priorities.
• Strong Communicator: You demonstrate strong verbal and written communication skills with the ability to effectively convey information and ensure all stakeholders remain informed.
• Self-Motivated: You take initiative, work independently, and are able to anticipate needs and proactively address potential roadblocks.
• Highly Adaptable: You navigate changing priorities with ease and maintain composure during high-pressure situations. You can quickly adjust your approach based on evolving project requirements.

Nice-To-Haves

• Background in payments or financial services
• Experience with implementation projects for enterprise customers
• Experience with Smartsheets, Jira, Salesforce, and other collaboration tools
• Experience supporting Revenue-facing teams in a POD sales structure

We hope you're feeling excited about the role. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so again, don’t hesitate to apply — we’d love to hear from you.

Your Recruiter

Louise Devlin

Typical Process

• Application Submission
• Recruiter phone call
• Hiring manager video call
• A virtual presentation to a panel of Marqetans followed by a Q&A session.
• Director-level virtual meet and greet.
• Offer!

Compensation and Benefits

Marqeta is a Flex First company which allows you to choose your best working environment, whether that be from home or at a company office. To support