New York Customer Welcome Center Experience Lead

New York Customer Welcome Center Experience Lead

Description -

Job Summary
• This role is responsible for executing customized customer experiences, administering customer surveys, and analyzing data for actionable insights. The role creates customer-centric content and tracks KPIs to enhance customer satisfaction while monitoring industry trends for improvement opportunities. Additionally, the role independently addresses moderate customer experience issues within company guidelines.

Responsibilities
• Supports deployment and execution of the customized customer experience for assigned segment/product/solutions.

• Owns technical aspects of NY CWC, implementing demos and working closely with the Tech & Innovation team

• Conducts pre-executive briefing calls with discussion leaders and account representatives to facilitate information exchange about the customer and to identify key messages for each speaker.
• Creates effective agendas and customer-centric content for the briefing, to align with customer experience goals.
• Performs data analysis by collecting and analyzing customer data and drawing actionable insights to enhance customer experiences.
• Participates in designing and administering customer surveys and feedback mechanisms to gauge customer satisfaction.
• Works independently on moderate scope customer experience problems, applying professional expertise, exercising judgment, and resolving various issues by following company policies and procedures.

Education & Experience Recommended
• Four-year or Graduate Degree in Computer Science, Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 2-4 years of work experience, preferably in technical role, project management, product management, program management, marketing, or a related field or an advanced degree with little or no work experience.

Preferred Certifications
NA

Knowledge & Skills
• Analytics
• Business Intelligence
• Business Strategies
• Competitive Intelligence
• Customer Insights
• Dashboard
• Data Analysis
• Data Visualization
• Economics
• Market Intelligence
• Market Research
• Marketing
• New Product Development
• Power BI
• Python (Programming Language)
• R (Programming Language)
• SQL (Programming Language)
• Statistics
• Tableau (Business Intelligence Software)
• Thought Leadership

Cross-Org Skills
• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity

Impact & Scope
• Impacts immediate team and acts as an informed team member providing analysis of information and limited project direction input.

Complexity
• Responds to routine issues within established guidelines.

Disclaimer
• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

The pay range for this role is $65,450 to $98,800 USD annually with additional
opportunities for pay in the form of bonus and/or equity (applies to United
States of America candidates only). Pay varies by work location, job-related
knowledge, skills, and experience.

Benefits:

HP offers a comprehensive benefits package for this position, including:

 * Health insurance
 * Dental insurance
 * Vision insurance
 * Long term/short term disability insurance
 * Employee assistance program
 * Flexible spending account
 * Life insurance
 * Generous time off policies, including;
 * 4-12 weeks fully paid parental leave based on tenure
 * 11 paid holidays
 * Additional flexible paid vacation and sick leave (US benefits overview
   [https://hpbenefits.ce.alight.com/])

The compensation and benefits information is accurate as of the date of this
posting. The Company reserves the right to modify this information at any time,
with or without notice, subject to applicable law.

Job -

Marketing

Schedule -

Full time

Shift -

No shift premium (United States of America)

Travel -

Relocation -

Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age,