Product Owner

Job Type Full-time Description

About FFB  

Since opening our doors in 2005, FFB Bank has focused on one mission: to help businesses, professionals, and successful individuals reach their goals through personalized service and flexible financial solutions. As one of the top-performing community banks in the nation, FFB offers a full range of banking services, including business and personal accounts, specialized lending, and modern payments solutions.  
 

What It’s Like to Work Here  

We believe our people are our greatest asset. That’s why we foster a supportive, collaborative workplace where employees are empowered to grow, contribute ideas, and make a real impact.  

Highlights include:  

• Employee ownership through our ESOP program  
• A collaborative, close-knit culture  
• Opportunities to participate in community and networking events  

Benefits:  

• Medical, dental, and vision coverage  
• Life insurance 
• Paid vacation 
• 401(k) retirement plan 
• Training & development opportunities 
• Tuition reimbursement 
• Employee Assistance Program 
• Internal job postings and referral program  

Our Values 

At FFB, we live by our core values: Teamwork, Relationship, Authenticity, and Commitment (TRAC).  

Our team members bring these values to life by collaborating with colleagues, building trust with clients, communicating openly, and taking pride in doing amazing work every day! 

 

About the Role: 

The Product Owner leads the delivery and continuous improvement of digital banking platforms and internal tools that support customer onboarding, servicing, and operational efficiency. This includes key commercial banking products such as Digital Account Opening (DAO), customer support tools, and contact center solutions. In this role, you’ll manage the product backlog, guide prioritization and roadmap planning, define requirements, configure workflows, and coordinate testing and release activities with internal teams and external vendors. It’s a hands-on position where you’ll independently drive platform implementations and enhancements from planning through launch and ongoing optimization. Strong technical fluency with vendor-based platforms and integrations—such as APIs, workflows, and data flows is required.

 

Essential Duties:

• Owns and manages the product backlog, including prioritization, refinement, and alignment to business goals and dependencies.
• Drives product roadmap planning and execution in partnership with Product Management and cross-functional stakeholders.
• Leads delivery from intake through production, release, including requirements definition, dependency management, testing, and launch readiness.
• Balances customer experience, regulatory requirements, technical constraints, and operational readiness in prioritization and delivery decisions.
• Leads implementation and enhancement of third-party platforms (e.g., digital account opening, servicing, and operational systems) from discovery through post-launch support.
• Experience leveraging UI/UX principles to guide platform design, enhance usability, and deliver user-centered digital solutions.
• Works with engineering and technical partners to define requirements that account for security, scalability, reliability, and operational readiness.
• Leads delivery of platform enhancements and integrations, including APIs, data flows, and workflow automation across internal systems and third-party vendors.
• Acts as the product owner for assigned vendor platforms, leading working sessions with vendor business and technical teams to design, configure, and deliver solutions.
• Accountable for vendor delivery against agreed-upon scope, timelines, and service expectations, escalating risks and tradeoffs as needed.
• Translates business needs into clear implementation plans and owns QA and UAT planning, defect triage, and release readiness across internal teams and vendors 
• Owns platforms supporting digital account opening and customer servicing tools (e.g., onboarding systems, Zendesk, communication platforms, and similar vendor solutions).
• Reviews vendor documentation, release notes, and planned enhancements to assess impact and identify opportunities.
• Utilizes work-management tools (e.g., Monday.com or similar) to track progress, manage dependencies, and provide delivery visibility.
• Supports product launches through documentation, training materials, demos, and internal enablement.
• Monitors product performance, operational metrics, and user feedback to inform enhancements and continuous impro