IT Support Team Member

Description

Job Summary: This is an entry-level posit ion reporting to the IT & Finance Manager and will support PFC’s Network and POS systems and its users by inputting data additions and changes and creating reports as needed. 

Status:  

Hourly $20 - $21 per hour

Reports to: IT & Finance Manager

Work Location: On-site in Rochester or La Crosse Store

Schedule: Monday - Friday with flexible start and end times between 8am – 5pm

Job Responsibilities:

IT Operations

• Provide end user IT support, application training and advice as needed.
• Perform occasional troubleshooting of company-networked systems such as POS/SMS, LAN/WAN connectivity, servers, telephone system, music system, Mettler Toledo scales, computer and other IT hardware or software technical issues.
• Facilitate communication with Managed Service Providers (MSP) and POS/SMS vendors.
• Investigate POS/PC equipment failures and advise on replacement needs.
• Maintain documentation of vendor information and existing systems.
• Maintain data integrity through POS/SMS database administration.
• Manage data entry, standardization, updates, and deletions according to protocols.
• Maintain PLU/UPC/SKU and Member Owner information in SMS.
• Create shelf tags and signage when necessary.
• PLU organization and protocol development.
• Create custom reports
• Categorical management of SMS (category, report, family, like, sub-department codes).
• Manage tools for updating costs and prices.
• Provide feedback and communicate with staff, management, and IT for improvements where IT can affect customer service, department profitability, and other operational matters.

People’s Food Coop complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact Human Resources at 507-289-9061 Ext. 3007 or email kim.ingalls@pfc.coop.

People’s Food Coop has been and will continue to be an equal opportunity employer and takes steps to assure that recruitment, hiring, assignment, promotion, compensation, and all other personnel decisions are made and administered without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, gender expression, veteran status, age, mental or physical disability, genetic information or any other protected class.

Requirements

Qualifications:

A minimum of an associate’s degree in computer sciences or related IT field

Familiarity with POS functions and systems

Fluency in Excel (using formulas in report creation)