Retail Supervisor

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This role will be located at one of Discovery Land Company’s locations: Maverick Golf and Ranch Club, set outside of Fort Worth, TX.

Maverick Golf and Ranch Club is seeking a Retail Supervisor to join the Retail Department.

The Retail Supervisor is responsible to initiate excellent customer service while overseeing day to day shop operations including sales, staff oversight and training, merchandising, receiving and inventory management for both retail and marketing swag. You will serve as a liaison between the Area Retail Manager, Texas and the on-site club operations, and will be encouraged to develop a rapport with members to better understand the retail needs of the property and collaborate on buys. In addition to managing the daily operation, the Retail Supervisor is also responsible for the implementation of trunk shows and personal shopping to increase revenues. In this role, you will be part of creating the Discovery Land Company experience for our members and fellow employees.

Key Responsibilities

• Merchandising and Customer Service:                                                                                                                              

  • Drive sales through building member relationships and maintaining knowledge of brands in the store and current fashion trends in the region.

  • Assist and service members and their guests with all retail purchases, returns and special orders.

  • Ensure orders are received and merchandised in a timely manner according to on order timelines and any special events or VIPs on property.

  • Work directly with Director of Retail and DLC Retail Training Coordinator on guidance for merchandising and rotating displays on a regular basis

  • Ensure company packaging standards are upheld and implement special touches like gift-wrap, thank-you notes, etc.

  • Ensure proper procedures are followed for all POS transactions including markdowns and employee discounts.

  • Monitor and drive sales to meet monthly revenue budgets through promotion and customer service, receipt flow management, floor rotations, retail events, etc.

  • Incorporate trunk shows and other promotions to expand the retail offering for members and increase revenues.

• On-Order Management and Receiving:

  • Maintain shared electronic files organization and follow corporate purchase order SOPs in relation to POS entry, receiving, OTB reconciliation and On Order tracking

  • Monitor and manage the receipt flow of PO’s through On-Order maintenance and regular status updates

  • Update and maintain all vendor contact information

  • Adhere to all policies and procedures regarding initial mark ups, mark downs, and special event purchasing

  • Assist Director of Retail with fill in orders for retail and swag as needed and provide member feedback for planning future buys.

  • Work closely with Accounting department to develop and maintain proper SOPs in regards to processing invoices, inventory control and AP reconciliation.

• Inventory Control:

  • Conduct monthly physical inventory and all required month end reconciliations and reporting.

  • Monitor and manage inventory shrink for retail and swag merchandise.

  • Monitor best sellers and core stock items regularly and place fill in orders as needed with proper approval.

• Staff Management:

  • Oversee scheduling of retail staff.

  • Provide training and oversight for daily operations to ensure DLC standards are upheld.

  • Develop and implement staff incentives for quality work and meeting sales goals.

• Other Responsibilities:

  • Assist Director of Retail and General Manager with any VIP swag orders and any special requests relating to retail.

  • Begin training on Management One open to buy system to gain exposure and understanding of the planning and financial aspects of the business.

  • Establish and enforce policies for employee purchases.

  • Maintain adequate levels of all retail supplies: packaging, tagging supplies, etc.

Qualifications

• At least one (1) year of previous work experience in hospitality or customer service, preferably in a fast paced, luxury service environment in a supervisory role.

• One (1) to three (3) years of retail experience prefer