Vice President, PD Service Delivery

A pioneer in K–12 education since 2000, Amplify is leading the way in next-generation curriculum and assessment. Our core and supplemental programs in ELA, math, and science engage all students in rigorous learning and inspire them to think deeply, creatively, and for themselves. Our formative assessment products help teachers identify the targeted instruction students need to build a strong foundation in early reading and math. All of our programs provide educators with powerful tools that help them understand and respond to the needs of every student. Today, Amplify serves more than 15 million students in all 50 states. For more information, visit amplify.com.

Amplify is seeking a full-time Vice President, PD Service Delivery with a background in management, education, coaching, and/or school leadership, as well as experience in leading large, growing customer-facing teams, a demonstrated track record of understanding and meeting customer implementation needs at scale and across all customer types, and a record for successful partnership with sales and customer success teams to deliver a coherent, consistent customer experience, to join our PD team and make an impact on educators and students.  

Essential Responsibilities:

The Vice President, PD Service Delivery (VP, PD Delivery) is a senior leadership role within Amplify, reporting to the EVP,  Customer Experience. The VP, PD Delivery is responsible for preparing and continuously developing teachers and administrators to achieve outstanding results with students. They set the vision and direction for our PD delivery team members responsible for delivering training and development to teachers and administrators and managing large/complex professional development accounts. At the center of PD Delivery is a deep customer orientation and relentless focus on driving student outcomes through our Amplify program. 

The VP, PD Delivery will lead a regionalized, cross-product professional services organization delivering district-wide and school-based implementation and ongoing support and development across the country. With a focus on training, coaching, and developing, this role will enable these individuals as they deliver consistent, high quality training sessions, develop multi-year, district-wide professional development strategies, advise district leaders on key pedagogical questions and change considerations, and conduct district-wide program reviews. 

This role will lead Amplify’s PD Delivery team, leading national PD service delivery led by 100+ FTE/FXT staff and 900+ contingent workers regionalized across the country. The VP, PD Delivery will direct and lead a team of regional leaders who support our district customers. This role will partner closely with our Customer Success and Sales teams in our collective effort to ensure excellent and consistent end-to-end customer experiences for all Amplify accounts.

The VP, PD Delivery will work cross-functionally with senior leadership to ensure a strong, collaborative and customer-focused culture is in place that complements the goals and missions of our customers, while driving broader PD- and company-wide goals. As the “face” of Professional Development to our customers, the VP, PD Delivery will ensure a delightful experience for every customer. They will maintain a pulse on customer needs and work closely with CX Leadership Team members to ensure that our standard offerings meet customer needs, customer development needs are met, and ensure we maintain a high bar of delivery while evolving our approach to measuring impact. 

We are looking for candidates who are visionary and can see around the curve; who are passionate about education; love engaging and delighting customers; successfully manage up, down, and across teams; are exceptional people managers who take proactive and responsive steps to maintain a high bar at scale; nimbly manage multiple projects; have strong Amplify program knowledge; communicate ideas and plans crisply and clearly; are highly organized and creative; are self-starters and problem solvers; are comfortable learning and growing in public; are tech savvy; and are team players. 

1. Setting Vision and Direction:

• Understanding Customer Needs: Cultivate a deep understanding of customer needs to inform the development of offerings and drive exceptional delivery of professional development offerings and learning experiences. Emphasize standardization and scalability, ensuring a consistent, excellent “Amplify” experience.  

• Regional Collaboration: Collaborate with centralized PD team leadership to align on contractor hiring, onboarding, ongoing development, and scheduling/operations<