Senior Manager, Operations

Description

 Position Summary: The Manager of Operations oversees the operations performed within a branch. Specifically, providing leadership, guidance, and coordination of services to ensure the distribution of all medical equipment, supplies and services delivered to a patient’s home accurately and on-time. Collaboration with leadership, health systems, hospice partners and key community referral sources to improve patient services. The Manager of Operations may also serve as the site leader in absence of on-site leadership. Essential Functions and Job Responsibilities: • Comply with all current government regulations and professional standards respecting patient care • Participate in educational and professional programs and/or review professional literature on an ongoing basis to maintain knowledge and competency in current and developing techniques, professional standards, and the HME products and services offered by AdaptHealth • Oversees timely and efficient execution of all branch operations including Delivery, Warehouse, Logistics and Respiratory staff (with appropriate clinical supervisory support, as required) • Ensure that the services provided via the branch location are done so in accordance with all federal, state and local laws, rules and regulations, including but not limited to those put forth by: CMS, Department of Health, DOT, FDA, OSHA, and the company’s accreditation organization • Manage logistics team providing daily direction and communication to employees so that orders are routed in a timely, efficient, and knowledgeable manner or exceed productivity and cost per delivery goals • Ensure cost-effectiveness and delivery timeliness through selected method of delivery regarding delivery management throughout organization • Responsible for managing inventory and working collaboratively with the department leaders to ensure that all customers receive their goods and services with a timely, efficient, and clinically safe manner • Control inventory at the branch level. Place purchase orders in accordance with company restocking protocol • Addresses service concerns, identifies trends and reacts accordingly • Work with regional and department leadership to resolve concerns and to improve the patient experience • Responsible for root cause analysis and problem resolution for all operations reviewing trends of customer service failures, determines root cause analysis, and implements appropriate communication / measures for improvements • Maintain rapport with ordering physicians and referral sources. Inform the physicians and pertinent others of the changes in the patient’s condition through visit reports and telephone communication • Conduct consistent communication with regional and departmental leadership throughout organization to review delivery resources to maintain the organizational goals and metrics for patient care, safety, personnel, and maintenance • Works with others to ensure initial and ongoing training occurs regularly with return demonstration and accountability as evidenced by achieving operational and regulatory audit goals. • Assist in resolving patient equipment problems under emergency conditions • Assist with preventative maintenance, required service checks, and patient/environmental assessment on home respiratory equipment during scheduled visits to patients • Assume on-call responsibilities during non-business hours in accordance with company policy • Maintain patient confidentiality and function within the guidelines of HIPAA • Completes assigned compliance training and other educational programs as required • Maintains compliant with AdaptHealth’s Compliance Program and applicable company policies, procedures, and patient protocols 

Requirements

 Management/Supervision: • Responsible for selection and hiring of qualified staff, ensuring an effective on-boarding, and providing comprehensive training and regular feedback • Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards • Establishes annual goals and objectives for the department based on the organization’s strategic goals • Responsible for achieving organizational performance and retention goals, including timely completion of performance evaluations Competency, Skills and Abilities: • Leadership Skills • Strong ability to co-manage in a multi-site environment • Independent Thinker and Decision Maker • Strong analytical and problem-solving skills with attention to detail • Excellent verbal and written communication • Excellent customer service skills • Proficient computer skills and knowledge of Microsoft Office specifically Excel • Ability to prioritize and manage multiple projects • Solid ability to learn new technologies and possess the technical aptitude required to understand flow