Summer 2025 Knowledge Management Intern

The Opportunity

The Knowledge Management Intern will support the growth of the knowledge management program at Ulteig as part of the Enterprise Technology department. The intern will work primarily with the knowledge management lead to support search systems and content management at Ulteig.

The intern must be enthusiastic about working with multiple, changing, groups of people to define and solve problems. Past intern projects have included helping the IT help desk to improve the process for entering knowledge base articles with both basic process improvements and AI, supporting the migration of technical training to a new Learning Management System, and both creating educational content and instructing Subject Matter Experts on how to create their own educational content in the LMS. The intern can expect clear goals and defined tasks, but also to have room to focus on their own areas of interest within the topic of knowledge and information management.

 

What You'll Do

• Support content audits to improve usability and tagging of repository content and implement content management plans. (40%)
• Assist in building use cases to expand search at Ulteig, including interviewing stakeholders, learning to map information and data flows, and performing system testing (40%)
• Analyze user data and behavior in order to evaluate success/failure and impact of ongoing knowledge management efforts. (10%)
• Support additional T&E programs such as system migrations, new system adoption and ROI reporting (10%).

 

What We Expect from You

• Be working on a bachelor’s degree or equivalent. Relevant degrees may be but are not limited to Information Management, Business, Library Science, or Organizational Communications.
• Be relationship-oriented and enjoy working with different groups of people and helping define and solve problems.
• Have strong communication skills, written and verbal. Have some experience writing and editing for a professional audience.
• Have experience with or interest in information organization, content governance, and discoverability.
• Experience working with or basic knowledge of content management, asset management, or learning management systems.
• Basic knowledge of Microsoft 365 products and services.
• Comfortable working in a remote or hybrid environment with staff in multiple locations and work environments.
• Comfortable managing time when given defined tasks and goals.
• Must have authorization to work permanently in the U.S.

 

 

As you consider applying for a position at Ulteig, we encourage you to think outside the box – because we do! You might not meet 100% of the skills listed in a description, but we are committed to hiring people with exceptional talent, ability and potential, and then creating an environment where they can become the best versions of themselves. We don’t want to miss out on the possibility of speaking with the next outstanding Ulteig team member, so please apply if you think this role is a great match for your unique skills and strengths. And, yes, relevant military experience is absolutely considered for transitioning service members.

 

What You Can Expect from Ulteig

Ulteig is a purpose driven organization that has built a culture focused on people – both our clients and our employees –for over 80 years. Working at Ulteig is more than a job, opening opportunities to make an impact by creating and solving for a sustainable future. We recognize our success relies heavily on the dedication and focus of our workforce; this is why we make investing in our employees a top priority. We prioritize flexibility and staying connected to meet your needs and help you achieve your goals. We value your unique perspective, respect your individuality and celebrate your contributions. At Ulteig, we take our own success and the success of our clients personally.

We offer our team members:

• Flexible Workplace
• Employee Ownership
• Competitive Pay
• Comprehensive Benefits Package
• Collaborative Environment
• Innovative Culture

 

Our vision is to be the most trusted partners transforming our world’s critical infrastructure. Ulteig connects people and resources to develop compelling, integrated solutions across multiple Lifeline Sectors®, including Power, Renewables, Transportation and Water. Ulteig is a trusted partner in engineering North America’s essential infrastructure and leverages its expertise with a wide range of public and private clients. 

At Ulteig, we care deeply about our team, listening to their needs and