Senior Sales Operations Manager

Company Description

Guardant Health is a leading precision oncology company focused on helping conquer cancer globally through use of its proprietary tests, vast data sets and advanced analytics. The Guardant Health oncology platform leverages capabilities to drive commercial adoption, improve patient clinical outcomes and lower healthcare costs across all stages of the cancer care continuum. Guardant Health has commercially launched Guardant360®, Guardant360 CDx, Guardant360 TissueNext™, Guardant360 Response™, and GuardantOMNI® tests for advanced stage cancer patients, and Guardant Reveal™ for early-stage cancer patients. The Guardant Health screening portfolio, including the Shield™ test, aims to address the needs of individuals eligible for cancer screening.

Job Description

You're driven, resourceful, smart, and above all – mission-driven. 

You thrive in a fast-paced, changing, and growing environment, think strategically regarding vision and design of tools, systems and reports, and can bring creative solutions from data and business needs. You have a hunger for data and enjoy building and delivering insights to help drive data-driven decision making. For you, the sweetest success is shared success and you're known for your good nature. If this describes you, you'll fit right in at Guardant Health where we surround ourselves with the most talented and agile professionals in the industry, but we check our egos at the door. 

About the Role 

The Senior Sales Operations Manager plays an important role in ensuring that our Screening Core Commercial team have the tools, resources, insights and technology they need to successfully execute their roles and ultimately help GH achieve its mission. The Sales Operations team is responsible for the overall productivity and effectiveness of the Screening Sales Organization and is focused on sales planning, effectiveness, insights and analytics, sales force automation and enablement tools/technology, customer master data management and data stewardship of commercial data and incentive compensation. This role is focused providing insights to maximize sales force productivity, management of our Customer Relationship Management (CRM) system, enabling Sales Force Automation and Administration (SFAA) and administration of contract and phlebotomy operations. 

Responsibilities:

• Incentive Compensation Planning & Administration: own the design, implementation, administration and continuous improvement of the sales incentive compensation plan and policy. Ensure accurate and timely calculation & processing of payouts.  

• Sales Effectiveness, Reporting & Analytics: partner and collaborate with sales to design and implement KPI dashboards that support maximizing sales force productivity, track performance against incentive compensation plans, and support sales pipeline/forecast reporting. 

• Sales Systems, Tools and Data: manage sales tech stack and ensure their effective use. Oversee customer master data management.  

• Field Support: lead and manage a team of direct reports in the execution of core sales operations functions within the Screening division.  

• Perform other duties as assigned.  

Qualifications

• Minimum 5 years of related experience focused on sales operations, commercial operations, analytics or financial analysis in diagnostics, biotech, or pharma OR consulting for these industries  

• Experience at a start-up is ideal  

• Proven track record of managing sales incentive compensation planning & administration in a fast-paced, dynamic environment.  

• Demonstrated analytical capabilities that provide actionable insights for sales leadership to maximize sales force productivity and inform how we build/optimize our tactical and strategic approach.   

• Success in partnering with IT to implement systems, and tools and drive change management with sales teams  

• Must have experience with Salesforce.com CRM, Excel & PowerPoint (advanced)  

• Strong attention to detail and proven ability to work effectively across diverse teams  

• Experience in executive communication, presentations, and written reports.   

• Strong vendor management skills and ability to effectively manage budget  

• Experience with data visualization platforms such as Tableau or PowerBI is a plus   

Additional Information

Hybrid Work Model: At Guardant Health, we have defined days for in-person/onsite collaboration and work-from-home days for individual-focused time. All U.S. employees who live within 5