TikTok Shop - Regional Operations Process & Project PM - Seattle

Governance and Experience is a global team aiming to build a safe and trustworthy marketplace for not only users, but also partners. We value user experience and work on policies, rules, products and systems to ensure quality. We are looking for passionate talents to join us, thus together we can build a commerce ecosystem that is innovative, secure and intuitive for our users.

Service Support Centre (SSC) is part of the GNE organization, which delivers Customer Service to our Sellers and creators. The Selling Partner Growth (SPG) team is looking for a Program Manager to drive effective project implementation.



- Manage regional key projects and drive effective project implementation.

- Coordinate communication and collaboration across functions globally, and other regions as required by projects, collect cross-team requirements, develop key collaboration processes and ensure processes are well guided for organizational efficiency improvement.

- Responsible for key meetings and key reports to ensure the organization's external caliber is consistent and the organization's internal information is transparently understood and pulled together.

- Communicate with leadership status, risks, recommendations with regular cadence ensuring robust insightful decision-making.

- Collaborate with program teams and stakeholders to identify, evaluate and address risks, opportunities and dependencies across programs.

- Support and represent senior leadership in cross-functional engagement by creating context, consolidating alignment by proactively sharing and presenting data with the wider business.

- Improve current processes and coordinate organizational procedures for optimized efficiency and productivity.