Sr. Specialist of Internal Communications & Culture

For nearly 20 years, TheKey has helped clients achieve successful long-term aging at home with comprehensive, concierge-based care. Ensuring the dignity, safety, and independence of its clients, TheKey is committed to changing how the world lives and ages at home. Employee-teams get the training, resources, and support they need to deliver an exceptional care experience for clients and their families. Founded in Silicon Valley, TheKey has grown from a single location to service coverage throughout North America enabling clients to live life on their own terms, in their own homes.

Essential Duties and Responsibilities

Internal Communications Execution & Planning

• Support the development and execution of internal communications aligned with business priorities, organizational culture, and employee experience goals.

• Own day-to-day execution of internal communications across email, CAREzone/intranet, newsletters, digital signage, video, podcasts, town halls, and leadership communications.

• Maintain the internal communications calendar, helping balance competing priorities and ensure timely, coordinated messaging.

• Draft and support communication plans for business initiatives, organizational changes, programs, and campaigns.

• Partner with the Employee Experience & Communications leader to identify communication priorities, risks, gaps, and opportunities for improved alignment.

Content Creation & Storytelling

• Create, edit, and coordinate high-quality content across multiple channels and formats, including:

  • Company-wide newsletters

  • Leadership communications and talking points

  • Culture, recognition, wellness, and engagement campaigns

  • Video, podcast, and multimedia content

  • Town hall presentations and supporting materials

  • CAREzone and digital employee experience content

• Translate complex information into clear, concise, employee-friendly communications.

• Support modern communication approaches, leveraging visual, interactive, AI-supported, and short-form content formats to increase engagement.

• Maintain editorial standards, brand consistency, proofreading accuracy, and communication quality across employee-facing channels.

Employee Experience & Culture

• Partner with HR, Operations, Marketing, Learning & Development, and other business partners to support employee engagement and culture initiatives.

• Support communication plans for employee recognition, appreciation, engagement, and cultural programs.

• Support CAREcrew, employee committees, and other engagement initiatives through communications, storytelling, content planning, and project coordination.

• Help identify opportunities to improve transparency, connection, and alignment across the employee population.

• Capture and share employee stories that reinforce TheKey’s mission, values, and culture.

Digital Employee Experience

• Support the management and continuous improvement of CAREzone and other employee communication platforms.

• Ensure content remains current, accessible, organized, and user-friendly.

• Help drive adoption and awareness of employee resources, tools, programs, and events through effective communication strategies.

• Identify opportunities to enhance the digital employee experience through improved content organization, automation, AI, and emerging technologies.

• Coordinate updates, content refreshes, and page improvements to support a better employee experience.

Stakeholder Partnership & Consultation

• Serve as a communications partner to leaders and cross-functional teams.

• Support stakeholders with messaging, content structure, communication planning, and employee-facing materials.

• Gather information from stakeholders, synthesize complex topics, and translate them into clear, actionable communications.

• Build strong relationships across the o