Principal Account Manager

Principal Account Manager

The Strategic Customer Relations team at Colorado Springs Utilities is seeking a consultative, customer-success-oriented professional to manage and enhance relationships with our largest business and military customers. You will leverage your expertise in water, wastewater, gas, and electric utilities to lead strategic communications, account planning, rate modeling, project management, and implementation of energy and water management strategies. This role involves helping large businesses and military customers utilize data, trends, renewables, water conservation, and demand response programs to optimize energy usage, reduce costs, and increase satisfaction. Our team includes Account Managers and Economic Development Specialists dedicated to serving our business and military community.

Key Areas of Focus:

• Build and maintain long-term relationships with senior-level decision makers and influencers, particularly within military installations
• Represent the organization and customers professionally, confidentially, and innovatively
• Resolve complex issues with customized solutions involving financial analysis, risk assessment, legal review, and technical utility knowledge
• Develop detailed rate models with multiple rates and projections for Electric and Gas Cost Adjustments
• Advocate for customer goals within the organization and facilitate optimal solutions for complex issues
• Educate customers on utility-related topics and address their questions about industry changes
• Lead and contribute to continuous improvement initiatives, projects, and programs impacting business and military customers
• Manage relationships with strategic business segments and handle complex contract negotiations related to utility services
• Partner with internal and external stakeholders to manage complex, multi-disciplined, highly visible customer projects from conception through completion, including strategic analysis, project development, collaboration, negotiations, and implementation
• Provide recommendations to management on proposed changes to policies, procedures, processes, tariffs, and standards

Who You Are:
A successful candidate will have a bachelor’s degree and at least 8 years of account management experience with very large, influential accounts in a utility environment. Demonstrated experience in dealing with complex technical issues within each service (electric, gas, water, and wastewater) is required, including 4 years of account management experience within Colorado Springs Utilities preferred. Experience working with military installations is highly desirable. You possess strong data analysis skills, enabling you to drive actionable insights. Your excellent verbal and written communication skills ensure effective stakeholder engagement. As a critical and creative thinker, you are proactive in strategic business management and willing to challenge the status quo. Additionally, you have experience in delivering customer-focused solutions.

What This Opportunity Offers:
As an Account Management Principal, you will build and maintain strong and trustworthy relationships with the largest organizations and military installations in our community, assisting them in managing their utility contracts and services. Through these relationships, you will earn the trust and respect of these important customers on behalf of Colorado Springs Utilities.

Who We Are...

• One of the largest four-service public utilities in the nation (over 500,000 customers)
• A national leader in reliability (power on an average of 99.991% of the time)
• Diamond Designation recipient from the American Public Power Association – a utility sector leader in reliability, safety, workforce development, and system improvements
• Located at the base of the Rocky Mountains in the most desired city to live in the United States (U.S. News & World Report, 2022)

Our Commitment to Our Employees…  
Our people are the heart and soul of Colorado Springs Utilities. They keep the lights on, gas flowing, water coming in, and wastewater leaving. We do not just say people are important – we prove it! That’s why we are honored to invest in protecting the health and financial security of our employees and their families through our rich benefits program.

• Time Off – Because everybody needs time off to recharge
  • Vacation – New employees accrue 13 days of paid time off to start, while our more tenured employees accrue 24 days per year
  • Personal Leave –3 days per year of personal leave
  • Paid Holidays –12 paid holidays per year
  • Sick Leave – Accrue 12 days of sick leave annually for those days when you or a family member is feeling under the weather
  • Vacat