Senior Account Manager, Provider Engagement

At Counterpart Health, we are transforming healthcare and improving patient care with our innovative primary care tool, Counterpart Assistant. By supporting Primary Care Physicians (PCPs), we are able to deliver improved outcomes to our patients at a lower cost through early diagnosis and longitudinal care management of chronic conditions.

Must be located in Northeastern/Central Pennsylvania.

We are seeking a Senior Account Manager, Provider Engagement, to establish relationships with healthcare providers and drive the adoption, expansion, and success of Counterpart Assistant (CA). This individual will be responsible for managing a portfolio of high-value provider partnerships, ensuring that practices successfully implement and maximize their use of our platform to thrive in value-based care.

This is a results-driven account management role to drive overall customer success. You will leverage deep industry knowledge, strong relationship management skills, and a data-driven approach to expand our presence in the market and enhance the value we deliver to our partners. Our target candidate resides in the following places and can comfortably travel to practices in this region 3-4 days per week: Northeastern/Central Pennsylvania (Wilkes-Barre, Scranton, Bloomsberg, Williamsport and surrounding areas). 

As a Senior Account Manager, you will:

• Drive Go-to-Market Activities as Product SME: Partner with CA GTM team to execute a provider onboarding and training plan development, with a focus on devising strong in-office workflows and working closely with practices (including clinical + non-clinical staff) to drive effective adoption of the platform.
• Own & Manage Provider Relationships: Serve as the primary point of contact for key provider partners (e.g., Independent PCP practices, health systems, ACOs, payers). Build trusted, consultative relationships to drive adoption of CA. 
• Optimize Provider Success & Retention: Implement and oversee a structured engagement plan to ensure providers maximize their use of our platform, achieve measurable success in value-based care, and remain long-term partners.
• Manage Executive Stakeholder Engagement: Present to C-suite executives, clinical leaders, and administrative teams, positioning Counterpart Health as an essential partner in their value-based care strategy.
• Lead Data-Driven Decision-Making: Analyze provider performance metrics and proactively identify and review trends, opportunities, and risks with partner practices. Drive interventions to improve provider outcomes and increase platform utilization.
• Develop & Scale Best Practices: Create and implement repeatable, scalable engagement strategies, workflows, and playbooks that enhance provider adoption and overall satisfaction.
• Cross-Functional Leadership: Collaborate with internal teams, including sales, product, and operations, to refine Counterpart Health’s offerings based on provider feedback and market trends.
• Serve as an External Product SME: Be an expert user of the product; demonstrate a deep understanding of product features and expected interaction patterns.
• Drive Customer Advocacy & Thought Leadership: Establish Counterpart Health as a trusted partner in the industry by fostering strong client testimonials, case studies, and success stories.

Success in this Role Looks Like:

• You are a champion and ambassador for Counterpart Assistant in Pennsylvania! Primary Care clinicians are reaching out to you to learn more about how CA can support them in achieving better outcomes in value-based care.
• You have the opportunity to present and demonstrate CA, highlighting the value it can bring to their patients and their clinical decision-making process. Thanks to your active engagement, excellent communication skills, and ability to build strong, collaborative relationships, PCPs recognize that CA is a powerful tool that helps them enhance patient care and improve clinical outcomes.
• Due to your dedicated support, guidance, and trusted partnership, clinicians and staff are now proficient users of CA within just weeks of implementation. Engaging with CA has seamlessly become part of their daily workflow, and all key engagement metrics are being successfully met.

You should get in touch if:

• You have 7+ years of experience