Senior Facility Operations Manager

POSITION: Senior Facility Operations Manager
DEPARTMENT: Administration
LOCATION: Native American Health Center, Inc. (NAHC)
East Bay Sites: 2920, 2950, 3001, 3124 International Blvd., Oakland, CA
REPORTS TO: Chief Administrative Officer
HOURS: Full Time, 40 hours per week, 100% FTE, Evenings and Weekends as needed
STATUS: Non-Union, Exempt

POSITION SUMMARY

The Senior Facility Operations Manager (SFOM) manages the maintenance, safety, and operational efficiency of NAHC Oakland’s health clinic facilities. This role ensures compliance with healthcare regulations, manages building systems (HVAC, plumbing, electrical), oversees janitorial and security services, and implements preventative maintenance programs. The SFOM collaborates with clinical and administrative leadership to support patient care through effective space planning, renovation projects, and emergency preparedness. The SFOM will directly supervise the Oakland Site Operations Managers, Facilities Manager and Maintenance worker.

The Native American Health Center is an accredited institution and adheres to the standards of excellence by the Accreditation of Ambulatory Health Care (AAAHC) and the Commission of Dental Accreditation (CODA).

POSITION SUMMARY
The Senior Facility Operations Manager (SFOM) manages the maintenance, safety, and operational efficiency of NAHC Oakland’s health clinic facilities. This role ensures compliance with healthcare regulations, manages building systems (HVAC, plumbing, electrical), oversees janitorial and security services, and implements preventative maintenance programs. The SFOM collaborates with clinical and administrative leadership to support patient care through effective space planning, renovation projects, and emergency preparedness. The SFOM will directly supervise the Oakland Site Operations Managers, Facilities Manager and Maintenance worker.

DUTIES AND RESPONSIBILITIES
    Facility, Maintenance and Security: 
1.    Oversee facilities and maintenance staff, ensuring that a clean and safe environment is maintained in accordance with clinic standards.  Directs training of managers and employees in best practices for maintenance work, service and safety standards, and local laws and regulations.  
2.    Monitor daily building operations of all systems, including mechanical, electrical, plumbing, HVAC, safety, and waste management to ensure reliability. Regularly visits all NAHC East Bay sites to monitor compliance and facilitate efficient operation standards.
3.    Provide oversight of building security, including direct supervision of the security personnel. Serve as the primary point of contact for the security company and ensure that service delivery aligns with NAHC standards.
4.    Track and manage work orders by leading regular meetings with the Facilities Manager and Maintenance Worker to delegate tasks appropriately, scheduling work orders and monitoring through completion. 
5.    Schedule and oversee external contractors and vendor projects through completion (electricians, plumbers, roofers, painters, landscapers, etc.). Maintain vendor relations to facilitate quick resolution of facilities issues.
6.    Manage facility and maintenance projects in coordination and communication with appropriate staff.
7.    Oversee efforts to proactively forecast and plan routine building maintenance (painting, parking lot, roof, HVAC, carpet cleaning, floor care etc.). Make recommendations to streamline and improve the facilities infrastructure and systems.
8.    Oversee and monitor facilities operations budget; procure and analyze inventories, supplies, equipment, project estimates, maintenance work and make requests for expenditures as needed.
9.    Must be available to respond to facilities-related emergencies outside of regular business hours, including evenings and weekends, as needed.
10.    Property and tenants: 
11.    Serve as a high-level liaison between residential Property Managers and NAHC for property related issues.  Establish consistent, proactive, and efficient methods of communication regarding ongoing maintenance, significant co