HR Contact Center Advisor

Job Title

HR Contact Center Advisor

Job Description

People Advisor – Nashville, TN

As a People Advisor you are responsible for acting as the main point of contact for employees and managers, delivering self-service support and ensuring precise transaction handling and timely inquiry resolution.

Your role:

• Handles moderate inquiries from initial contact to resolution, ensuring a professional and efficient approach, providing advice to customers, and ensuring service level agreements are met to enhance customer satisfaction.
• Ensures timely support to customers in navigating the People Portal and other online tools for completing transactions, offering detailed guidance, troubleshooting issues, and ensuring smooth and effective use of the system. Provides moderate transactional and administrative services for in-scope People processes, adhering to defined standards and procedures, and performing tasks such as data entry, document processing, and record maintenance accurately and efficiently.
• Verifies and reviews customer-related data for accurate record-keeping, tracking and documenting issues systematically, and escalating cases needing policy or procedure guidance to appropriate departments for resolution.
• Identifies potential improvements through LEAN methods, engaging in LEAN process improvement activities, collaborating with team members to propose innovative solutions, and contributing to the continuous improvement of People processes and service delivery.
• Adapts to a changing environment to meet demanding deadlines and timescales, working both as part of a team and on own initiative, effectively prioritizing and organizing workload, and demonstrating strong interpersonal skills and effective listening and communication abilities.

You're the right fit if:

• You have acquired 2+ years of experience in Human Resources, Customer Service, Human Resources Technology, Process Optimization, Payroll Management, Recruiting or equivalent.
• Your skills include Data Analysis & Interpretation, Escalation Management, Complaint Management, HR Service Delivery, Troubleshooting, and Problem-solving Skills.
• Experience in ServiceNow, Workday, Global View/ADP, or Benefit Solver is a plus.
• You have a High School Diploma; bachelor's degree preferred
• You are an effective communicator, proactive with excellent organization and stakeholder management skills.
• You must be able to successfully perform the following minimum Physical, Cognitive, and Environmental job requirements with or without accommodation for this position.

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This is an office role.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
• Learn more about our culture.

Philips Transparency Details

The pay range for this position in Nashville, TN is $22.90 to $36.63 hourly.

The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.   

In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered.  Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution)