Escrow Coordinator/Customer Service

Overview

Escrow Coordinator/Customer Service position for a Chicago Suburban branch office. The position will provide general reception, administrative and customer service support in a high volume escrow operation office.

Duties

· Greet and direct customers in a professional, upbeat, positive manner and answer general questions.· Answering phones in a pleasant manner and routing calls as necessary for office staff.· Provides management of office voice mails and daily target emails to escrow and general office staff.· Daily communication with attorney customers to request pre-closing information and other miscellaneous closing related documents.· Support escrow operations in areas such as Scheduling, Wires, and Closing Protection Letters (CPL).· Manage escrow calendar daily for the branch office and others within the north suburban area, as needed.· Maintains reception and office areas in an organized, efficient manner.· Daily office mail intake and distribution at end of each day.· Other duties as assigned.

Education

Bachelor's strongly preferred.

Experience

REQUIREMENTS:

 

· Prior experience in a customer service role; experience in a real estate or title insurance environment preferred but not required.· Ability to multi-task and manage day-to-day volume fluctuation.· A positive demeanor and ability to work well in a team environment.· Proficiency in the use of general office software.