Client Technologies Administrator II

Location: New Haven, CT (100% On-Site)

Position Overview

We are seeking a Client Technologies Administrator II to support the planning, deployment, maintenance, and troubleshooting of hardware, software, and network systems within a large university environment. This role provides technical support to faculty, staff, and students while partnering with IT teams, vendors, and departmental stakeholders to ensure reliable technology services and seamless user experiences.

The ideal candidate will have experience supporting Windows and macOS environments, strong troubleshooting abilities, and a customer-focused mindset.

Key Responsibilities

• Plan and deliver technology support services including software installation, configuration, troubleshooting, consultation, user assistance, and training.
• Resolve routine to moderately complex technical issues using established procedures and best practices; escalate issues as appropriate.
• Install, configure, and maintain software supporting network connectivity, backups, server access, and departmental operations.
• Provide technical guidance and communicate IT policies, procedures, and recommendations to end users.
• Support faculty, staff, and students in multi-platform environments including Windows, macOS, and Linux systems.
• Coordinate technology services and projects with IT professionals across multiple departments.
• Develop and maintain procedural, planning, and end-user documentation.
• Partner with software vendors and application owners to plan, deploy, secure, and troubleshoot technology solutions.
• Maintain support documentation and key contacts for specialized software and hardware resources.
• Coordinate technology requirements related to office moves, renovations, equipment refreshes, and infrastructure upgrades.
• Deliver peer training and knowledge-sharing to support cross-functional teams.

Required Qualifications

• Experience supporting desktop technologies, client systems, or IT infrastructure in a professional environment.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent verbal and written communication skills.
• Working knowledge of computer hardware, operating systems, software applications, and network connectivity.
• Strong organizational skills with the ability to manage multiple priorities.
• Demonstrated customer-service orientation and ability to build trusted relationships with users and stakeholders.
• Experience creating technical documentation and support materials.

Preferred Qualifications

• Experience supporting Windows, macOS, and Linux environments.
• Exposure to systems administration or systems engineering concepts.
• Experience with software deployment, endpoint management, and enterprise technologies.
• Experience supporting higher education, research, or similarly complex environments.

Technical Skills

Preferred experience with:

• Windows
• macOS
• Linux
• Systems Administration
• Client Technologies Support
• Software Installation & Configuration
• Network Connectivity Troubleshooting
• Technical Documentation
• End-User Training

Why Join This Opportunity?

• Work within a large university environment with top-tier technology infrastructure.
• Gain exposure to a wide range of enterprise and academic technologies.
• Collaborate with experienced IT professionals across multiple disciplines.
• Make a direct impact supporting faculty, staff, and students.

This is a Contract position based out of New Haven, CT.

The pay range for this position is $30.00 - $40.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in New Haven,CT.

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