Principal CRM+ERM Architect

Company Description

At Western Digital, our vision is to power global innovation and push the boundaries of technology to make what you thought was once impossible, possible.

At our core, Western Digital is a company of problem solvers. People achieve extraordinary things given the right technology. For decades, we’ve been doing just that. Our technology helped people put a man on the moon.

We are a key partner to some of the largest and highest growth organizations in the world. From energizing the most competitive gaming platforms, to enabling systems to make cities safer and cars smarter and more connected, to powering the data centers behind many of the world’s biggest companies and public cloud, Western Digital is fueling a brighter, smarter future.

Binge-watch any shows, use social media or shop online lately? You’ll find Western Digital supporting the storage infrastructure behind many of these platforms. And, that flash memory card that captures and preserves your most precious moments? That’s us, too.

We offer an expansive portfolio of technologies, storage devices and platforms for business and consumers alike. Our data-centric solutions are comprised of the Western Digital®, G-Technology™, SanDisk® and WD® brands.

Today’s exceptional challenges require your unique skills. It’s You & Western Digital. Together, we’re the next BIG thing in data.

Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES 

• Lead the strategy, planning, and design of an end-state blueprint for CRM + ERP system architecture, and the sequence of steps to get there. 
• Identify the most promising areas in which to retire technical debt, modernize the technical stack, integrate more scalably, improve capability more quickly,  
• Guide teams responsible for applications, integration, reporting & analytics how to simplify their landscape, reduce complexity and total cost of ownership, and increase agility to meet/exceed the business and financial goals of clients, and the company 
• Serve as a primary escalation point for enterprise architecture, providing expert advice and solutions to complex issues. 
• Guide teams in translating new business strategies into integrated, end-to-end technology solutions 
• Design and chair architectural review milestones within the software development lifecycle 
• Design architectural frameworks, standards, methods, and train colleagues to utilize them while solutioning 
• Engage business & technical leaders, to secure broad commitment to adopting the to-be end-state blueprint, and methods to get there 
• Break down barriers of silo’d thinking and local optimization of a single department or function, in favor of global, cross-functional, company-wide optimization. 

Qualifications

REQUIRED

• Master's degree in Computer Science, Information Systems, or a related engineering field. 
• 15+ years of experience simplifying CRM + ERP + boundary system (PLM, MRP, supplier collaboration, pricing, e-commerce, credit mgmt, tax, treasury, rebates, RMA,...) landscapes, preference for candidates with Salesforce, and Oracle Cloud ERP experience. 
• 15+ years of experience with end-to-end business processes, spanning engage market & customer, lead-to-order, order-to-cash, offer-to-plan, plan-to-fulfill, record-to-report, source-to-pay, and contact-to-resolution. 
• 10+ years of experience using visual artifacts to document and convey the intent of an enterprise architecture.  
• Demonstrated ability in strategic planning, governance, and change management within complex ERP landscapes. 
• Proven track record of managing large-scale ERP migration projects 
• Ability to navigate uncertainty, drive outcomes in fluid situations 
• Demonstrated ability in information security, data management, and regulatory compliance. 
• 10+ years of experience with cloud-hosted applications, on-premises, and knowledge of the pros/cons between them 
• 10+ years of experience with middleware, EDI, OIC, SOA, API, and knowledge of the pros/cons between them 

Additional Information

Western Digital is committed to providing equal opportunities to all applicants and employees and will not discriminate based on their race, color, ancestry, religion (including religious dress and grooming standards), sex (including pregnancy, childbirth or related medical conditions, breastfeeding or related medical conditions), gender (including a person’s gender identity, gender expression, and gender-related appearance and behavior, whether or not stereotypically associated with the person’s assigned sex at birth), age, national origin, sexual orientation, medical condition, marital status (including domestic partnership status), physical disability, mental disability, medical condition, genetic information, protected medic