Principal Software Development Engineer

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

At Lumen, people power progress. Our culture is built on teamwork, trust, and transparency, giving you the flexibility, support, and opportunity to make a lasting impact. We’re looking for top-tier talent ready to take on the challenge. Join us in building the future.

The Role

The Principal Software Development Engineer plans, designs, architects, and builds multiple highly complex ServiceNow solutions including (but not limited to) both inbound and outbound integrations (and bi-directional/ebonding integrations) with other systems including external ServiceNow instances and other non-ServiceNow platforms, primarily using REST. Translates business requirements into specific designs, then participates and leads in the design, architecture, and development of solutions within the ServiceNow platform. 

Location

This is a remote opportunity open to candidates located anywhere in the US..

The Main Responsibilities

• Architect, design, and implement high-impact integrations across enterprise systems, ensuring data flows smoothly between ServiceNow and external systems, bi-directionally, in a complex cloud architecture. 
• Must have direct, real-world experience building highly complex bi-directional integrations within ServiceNow. 
• Experience with tools such as APIGEE and Kafka is a major plus (especially those tools specifically). 
• Utilize inbound Scripted REST APIs (SRAPIs), outbound REST Messages/Methods IntegrationHub, MID Servers, Credential Aliases and other tools to build scalable integrations, handling everything from initial API setup to monitoring for performance and troubleshooting.
• Act as a true technical architect and developer, collaborating with multiple teams to define integration requirements and ensure best practices are applied.
• Provide mentorship to other developers and serve as an expert for all things ServiceNow and SN integration.
• Debug and optimize integrations for performance, stability, and maintainability.

What We Look For in a Candidate

• 10+ years of experience with ServiceNow development, ServiceNow integrations and custom API development.
• Expertise in REST, pub/sub/queueing systems, OAuth, and other web technologies.
• Proficiency in JavaScript and ServiceNow's scoped applications. 
• Experience with MID Server setup and configuration.
• In-depth understanding of ServiceNow’s data models and CMDB.
• Experience with the SN CSM application/module
• Must be able to do a bit of complex data architecture and identify potential architectural pitfalls before putting code to canvas
• Must have the ability to obtain Security Clearance

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$152,066 - $202,755 in these states: AL  AR  AZ  FL  GA  IA  ID  IN  KS  KY  LA  ME  MO  MS  MT  ND  NE  NM  OH  OK  PA  SC  SD  TN  UT  VT  WI  WV  WY 
$159,670 - $212,893 in these states: CO  HI  MI  MN  NC  NH  NV  OR  RI 
$167,273 - $223,031 in these states: AK  CA  CT  DC  DE  IL  MA  MD  NJ  NY  TX  VA  WA 

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

 

Learn more about Lumen's: Benefits Bonus Structure

 

#LI-Remote

 

Requisition #: 341783

 

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Bac