Senior Software Engineer - Observability Federal

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

The Observability team is responsible for providing frameworks, tools, and APIs to allow all ServiceNow engineers and developers to better understand the behavior of features, services, and infrastructure they own and maintain. We teach product, infrastructure, and systems teams how to appropriately monitor features and services they own, provides visualization for monitoring distributed systems, reduces operational overhead by providing actionable insights, and helps deliver unmatched availability to our customers.

Please Note:  This position will include supporting our US Federal customers.

“This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening.  Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered.

What you get to do in this role:

• Deploy and scale our Observability infrastructure
• Define best practices around making our systems and services measurable and work with our various teams to get those best practices applied
• Collaborate with our Engineering teams to ensure our infrastructure is emitting the right metrics
• Collect, aggregate and visualize the collected metrics to provide actionable insight
• Work with management to procure and deploy commercial or open-source tools focused on network & system availability, performance and capacity monitoring, alarming and management
• Identify, define and develop common interfaces (APIs) which could be used for querying databases , craft metrics, or analyze problems
• Participate in rotation on-call schedule with other team members for the systems developed.

Qualifications

The candidate should have a solid foundation in networking monitoring and management technologies. A proven track record and experience in designing, developing, testing, and running network monitoring solutions is a must. 

To be successful in this role you have:

• A degree in CS/EE and/or 5+ years of IT Operations, Site Reliability, and tool development experience
• Strong coding abilities with Python, Go with a focus on API and integrations
• Proven experience with Software Development Lifecycles including infrastructure as code, configuration management, CI/CD technology processes and source code repositories
• Must have 4 yrs Experience building observability & Large Scale monitoring solutions (e.g. InfluxDB, Prometheus, Thanos, Telegraph, Grafana)
• Good foundation in network monitoring technologies. This can include SNMP, Netflow, IPFIX
• Knowledge of network vendor technologies and protocols is a plus (Cisco, Juniper, F5, Paloalto, MPLS, BGP, OSPF)
• Working knowledge of Java, HTML, or Unix scripting would be a plus
• Experience with Openconfig, OpenTelemetry, Kafka, ELK stack, Ansible would be a plus
• Experience