Application Engineer (USA)

About Sapio Sciences

Sapio Sciences is on a mission to accelerate scientific drug discovery and high-throughput clinical and diagnostics for our clients and partners. The Sapio team consists of expert and highly collaborative scientists, software developers, and professionals passionate about providing a best-in-class lab informatics platform and industry-specific solutions.

Sapio is one of the few software providers to offer a truly unified and highly configurable lab informatics platform and a broad suite of purpose-built solutions. The Sapio platform makes it easy for scientists, laboratory, and bio/informatics professionals to streamline and manage their end-to-end laboratory operations, from instrument data integration to workflow and experiment setup to sample and materials management, data management, and scientific data analysis and reporting.

Working at Sapio

At Sapio, we’re not just building lab informatics solutions. We’re creating tools made for the scientist and motivated to make the world a better place.

We understand that lab informatics is about more than managing data or connecting workflows. It’s about making life easier for the scientist and making scientific progress faster for everyone. Our platform delivers the levels of configurability, usability and insight that scientists have only ever dreamed of.

We’re a team of scientists, developers and innovators who question convention and stay focused on what matters most - advancing drug discovery science. We challenge the status quo and respond to the needs at the heart of science with powerful solutions that are simple to use, effortless to evolve and downright easy to love.

As part of the Sapio team, you’ll work in a collaborative and forward-thinking environment where your ideas are valued, your growth matters and your work makes a difference.

We’re proud to partner with leading labs around the world, from ambitious start-ups to global organisations, who trust Sapio to support discovery, development and diagnostics with industry-first science-aware solutions.


About the role:

An experienced application engineer, you will be confident working in Life Sciences to successfully deliver our solution to the delight of customers. To develop deep knowledge of LIMS, ELN and SDMS products and their application within the Laboratory setting are essential for success with a goal of becoming an expert in the configuration and deployment of Sapio Sciences products.

What we are looking for:

• Build and maintain an in-depth understanding of Sapio Sciences’ products and services.
• Work with the Sapio Sciences team to develop and deploy solutions for the customer.
• Work closely with the Business Analysts and Solution Architects to understand the business requirements and processes.

• Configure the Sapio products to meet time, budget, quality and customer success criteria.
• Train customers on the configuration and use of the Sapio Sciences products.
• Support customers in the subsequent implementation of the configuration.
• Support customer deliverables as defined by the SA/BA in the subsequent implementation of the configuration.
• Provide help on support portal to address customer's questions and issues on a rotating basis.
• Follow Sapio Sciences agile deployment methodology.
• Document customer feedback and ensure issues are addressed to provide the best customer experience and ultimate success of the project.
• Meticulously manage all AE related deployment services documentation.

Required skills and capabilities:

• Strong programming skills with detailed knowledge of Python.
• Strong analytical, problem solving and fact-finding skills.
• Proven organizational skills, with the ability to deliver agreed workload within deadlines whilst maintaining a high degree of accuracy and attention to detail.
• Self-starter who is happy to learn from colleagues.
• Highly respected and trusted by the customers you work with.
• Great communicator.
• Focused on activities that add value and avoiding those that do not.
• Determined and persistent.
• Maintain the highest standards of integrity and respect for co-workers, customers and prospects.

It's a bonus if you have the following:

• A Degree or equivalent in Computer Science.
• Experience programming in Java.
• Experience working with JIRA in a support capacity.
• Life Sciences experience working within a Lab (preferably introducing new IT solutions).
• Experience with configuring ei