MANAGER - CASINO CREDIT EXEC

Overview

 

Seminole Casino Coconut Creek offers over 2,300 slot machines. Our casino also features 80 live Table Games, including Craps, Roulette, Blackjack, and more. For guests seeking a smoke-free environment, our Smoke-Free Pavilion is conveniently and directly accessible from the exterior.  The Smoke-Free Pavilion offers almost 400 slots, a high-limit room with more than 50 premium machines, eight live Table Games, and its own Players Club, Cashier Cage, and bar. For a more elevated gaming experience, guests can visit our High Limit areas, featuring over 150 slots and a dozen live Table Games. Poker enthusiasts will appreciate Coco Poker, a private area with 30 tables offering live-action and tournament poker, catering to all skill levels. Coco Poker features tableside dining and a dedicated bar. The Sportsbook at Seminole Casino Coconut Creek brings legal sports betting just steps away from all your casino favorites. Whether you’re playing slots, Table Games, or dining out, you can easily place a bet at one of our kiosks or windows on a wide variety of sports. Seminole Casino Coconut Creek is not only South Florida’s hottest gaming destination, but also one of the best dining spots in the region. Our award-winning NYY Steak, voted as one of the top three casino restaurants in the USA by USA Today Readers’ Choice, is just one of our many dining options. We also feature Sorrisi, an Italian Restaurant, the New York-style 1st Street Deli, Nectar Lounge, Sunset Grill, and authentic Asian cuisine at The BŌL. Our outdoor concert venue, The Stage at Coco, presents a reimagined entertainment experience for up to 2,400 guests.

 

OUR COMMITMENT TO SERVICE:

Each visitor is our guest, just as you have a guest in your home. You take a certain level of pride when you have an invited guest in your home. You should take the same pride with every guest who visits one of our properties. Unparalleled Service isn’t just a part of our mission statement at Seminole Gaming; it’s a commitment to every guest.

Responsibilities

SUMMARY:  Under the direction of the Vice President of Finance, this team member, either personally or through subordinates, will assist with issuing credit and collections while providing the highest level of personal service and attention in a private and confidential manner to the guests at Seminole Casino Coconut Creek. ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Execute credit strategies/initiatives as set forth to obtain new business or enhance existing business
• Develop and promote relationships along with player development involvement with new and existing guests
• Compile credit and collection metrics/updates and report results monthly to the Credit Committee
• Review new applications for approval/denial
• Activate initial lines and assign proper deposit delays
• Evaluate temporary (TTO’s) and permanent limit requests up to authorized level
• Compile accurate gaming history on preferred customers through direct contact (Exec to Exec) to provide senior management with the most accurate and complete gaming profile for decisions above their authority level
• Provide highest level of personal service and attention to the needs of Casino Credit patrons
• Obtain and maintain sensitive and confidential information in a safe, private and confidential setting/manner
• Articulate the sometimes not so popular outcome of a request, so that the customer understands the logic of the decision and continues to patronize our casino
• Evaluate continued credit worthiness of active customers through re-verification of financial and gaming data
• Review daily in-house returns to determine disposition
• Review daily returns from Central Credit
• Monitor and evaluate expected credit arrivals
• Monitor and evaluate unexpected arrivals
• Track markers issued for walk/roll and take appropriate action
• Call premium players prior to deposit
• Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discretely notifying appropriate management of concerns and observations
• Conduct personal behavior and select, train, coach, counsel, appraise and retain direct reports who consistently perform actions and behaviors that reinforce the Company’s Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication
• Ensure prompt and discrete notification to upper management and/or the Ethics Hotline (954-585-5103) of any observation of illegal acts or internal ethics violations
• Protect, promote and perpetuate the Company’s brand through