Senior Software Engineer – ESRE eCommerce

Senior Software Engineer – ESRE eCommerce

We hope you're interested in building a home with us. Even if you don't feel that you meet every requirement listed in this job description, we still encourage you to apply.

About the Enterprise Support & Reliability Engineering (ESRE) Team

You will be part of the Enterprise Support and Reliability Engineering – Ecommerce group and your primary focus will be on the resilience, operability, stability, and scalability of the Williams-Sonoma family of brands’ eCommerce websites and to ensure that the websites maintain optimal availability and stability for our users.  You will collaborate with a full-stack team of peers to monitor, detect, and investigate site behaviors, correct and enhance code already in production, deliver features, and facilitate more efficient software business process.

Overview of the Senior Software Engineer, ESRE - eCommerce Applications.

As a Senior Site Reliability Engineer at Williams-Sonoma you will support eCommerce production operations on the eCommerce Support team as an engineer who solves problems at root cause. You already enjoy solving problems with code, which is why you’re a balanced engineer, at home both in application code written by others, as well as designing your own app from scratch.  Your documentation and communication skills are above par, and you have prior experience working in a production support capacity as a full-stack, Site Reliability, Production Operations, similar Engineer. 

 Responsibilities

• Responsible for tracking, managing, and providing timely resolution for all the Tier2 and Tier3 eCom incidents impacting online websites. 
• Instrument OpenSearch monitoring to perform live log monitoring. Analyze issue trends in ELK, configure alerts and create automated incidents and resolve issues before users are impacted. 
• Continually built APM dashboard to monitor the backend performance and create proactive alerts and automated incidents to resolve issues before systems are impacted. 
• Support business critical domains like Micro Front ends, backend services, multiple databases and critical third-party integrations. 
• Built a comprehensive knowledge management portal and SOPs in confluence for Tier1 troubleshooting. 
• Identifies opportunities to eliminate or automate remediation of recurring issues to achieve operational excellence.
• Collaborate with Engineering partners to troubleshoot incidents with mitigation first approach to minimize downtimes for B2C and B2B users.
• Partnering with external vendors for third party integration to provide friction free customer experience.
• Be a team player with integrity, passion, initiative, and leadership ability to motivate other team members.
• Be proficient at working across the organization and interact/influence/negotiate effectively at all levels, peers, and management.
• Be organized, thorough, and extremely detail oriented, taking ownership/responsibility of overall work quality
• Bring new ideas that stretch our bounds and move the team to the next level
• Drive continual improvement and positive change with your scalable solutions
• Collaborate with engineers to build solutions that satisfy both infrastructure and application teams
• Train up your own skills and mentor other team members
• Communicate strategies, project feasibility and timelines to internal Business and Project Stakeholders
• Provide insightful data to guide decision making and offer proactive solutions

Criteria

• You have a BS or MS in Computer Sciences, Engineering, or related field. 
• Deep knowledge & hands on experience in eCommerce domain.
• Strong full stack, Java and/or JavaScript skills, Vue or React JS framework.
• 5+ years of experience with Java/Webservices systems 
• 5+ years writing SQL queries in real time during incident triage over calls.
• 5+ years of experience supporting java micro services.
• Strong troubleshooting skills utilizing log analysis, application performance management (APM), real user monitoring (RUM), developer tools, and localhost testing.
• You feel comfortable providing hands-on monitoring as well as authoring monitoring and alerting using multiple toolsets.
• You provide exemplary practice of documenting findings and opera