Shift Leader

Position Summary: 

Shift Leaders provide direct supervision and ensures all crew members work efficiently and effectively during their shift.

Shift Leaders do not have a minimum hour requirement.

Primary Responsibilities

The following information represents the majority of the duties performed in the position, but are not meant to be all inclusive nor prevent other duties from being assigned when necessary. 

• Responsible for adhering to restaurant performance standards such as ensuring all crew members are actively working at their assigned stations/duties while on the clock, regulating workflow, reassigning crew as needed through the shifts.  Supports labor goals by reducing crew if business volume slows. 
• Responsible for resolving guest concerns, either in person or via phone.    Uses good judgement when determining if customer credit is necessary.  When credit is necessary, provides appropriate documentation of the decision so that audits can be completed.
• Ensures guest needs are met throughout the shift by such activities as ensuring enough dough is prepared, quoted delivery times are accurate, drivers are verifying orders at dispatch, tables are being pre-bussed and bussed in a timely manner, guests are promptly welcomed to the restaurant, and guests are thanked for their business and invited back when they are leaving.
• Ensures food safety and sanitation standards are maintained by such activities as follows:  Verifying gloves are worn when employees are touching ready to eat food and cut gloves are work during prep.  Ensuring the crew keeps restrooms clean and well stocked.  Tables, chairs, beverage dispensers and other items are regularly disinfected with sanitation wash.  Food products are stored at the proper temperatures.    Ensures floors and other surfaces are kept clear of debris and water and that caution signs are appropriately used when floors are wet.
• Verify that  crew members are following the uniform guidelines and hair is properly restrained.  Ensure all crew members are wearing appropriate non-slip footwear to help prevent accidents.
• Responsible for performing various tasks during the shift responsible for.   This includes:  driver and server cash out and tip distribution, cash counts of safe and drawers at scheduled times, prepare deposits, conducts end of shift and/or end of day activities on point of sale and back-office systems.  Documents unusual events and cash anomalies via Incident Report per the policies and procedures of the Company. 
• Responsible for the safety and security of crew, guests, products, and cash while manager on duty.  This includes:  Ensuring doors are locked when should be, alarms are set when leaving for the evening, money is secure, and safe is locked when not in use throughout the shift.  Allowing only authorized personnel in the restaurant after hours.
• Shift Leaders may be assigned the responsibility of additional administrative tasks in the restaurant such as writing schedule, inputting produce or Sygma orders, assisting with  inventory, preparing weekly packet, inputting cash paid outs, or other administrative duties.    
• Assist in the training and development of crew members.

Knowledge, Skills & Abilities

• Excellent communication and interpersonal skills.
• Proven leaderships and decision-making skills.
• Excellent guest relations skills and tact.
• Ability to work as a part of a team and collaborate effectively.
• In depth knowledge of Mazzio’s operational procedures.
• Understanding of relevant health and safety regulations.
• Comfortable with workplace technology, POS systems, etc. 
• Basic math skills.
• Ability to manage, direct and correct crew members.