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Job Details:

This position will be onsite at the Nashville Plant. 

Work Schedule: Monday-Friday 8:30 am-5:00 pm 

Summary:  
The primary purpose of this position is to provide process and transactional support for HR systems & processes, including support for all users through the resolution of cases (using Service Now technology), chat, and phone support.  This position is expected to be the first point of contact for handling all support calls routed to the People Operations team, and other tasks as required to resolve first-level support requests.  
 

This role will be responsible for assisting with a large volume of data entry and review related to team member business processes, including hires, terminations, salary adjustments, and other confidential items.  This position will also monitor various HR inboxes and respond or escalate to the appropriate team, including COE, HR Strategic Partners, or Leadership  

 
Essential Duties and Responsibilities  

• Support – 100%  

• Receives and provides basic navigation support for routine correspondence following established procedures (such as address changes, application support, background check corrections, and employee self-service support). 

• Review and update of key business processes and general master data components  

• Collaboration with the People Operations team to achieve faster support service level agreements that ensure department key performance indicators are met. 

Requirements:  

• Education:  

• Bachelors degree or equivalent combination of education and experience  
  Experience: 2+ years relevant customer support role and past data entry experience  

• Computer Skills:  

• Intermediate computer skills including generating simple letters, spreadsheets and/or graphics for personal business use or creating simple queries and simply formatted data output.  Must be proficient in Microsoft Excel, Word, and Power point.  

• Understanding of HR systems and processes is a plus. 

• Communication Skills:  

• Ability to interact with and communicate to a broad range of end users providing excellent support.  

• Requires excellent communication skills, both verbal and written  

• Special Skills:  

• Must possess excellent customer service, basic analytical and trouble-shooting skills, planning and organizational skills.  

• Must be detail-oriented and work well in a team environment.   

• Must be able to work in a fast-paced environment.   

• Must be able to multi-task when applicable.   

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