Executive IT Support Technician

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

Secret

Clearance Level Must Be Able to Obtain:

Top Secret/SCI

Public Trust/Other Required:

None

Job Family:

Systems Analysis

Job Qualifications:

Skills:

Customer Service, Information Technology (IT) Support, Problem Solving, Troubleshooting

Certifications:

None

Experience:

5 + years of related experience

US Citizenship Required:

Yes

Job Description:

Executive IT Support Technician

Job Qualifications:

Skills:

Troubleshooting and problem-solving, Effective communication and customer service, Technical expertise in IT hardware and software, Security awareness and compliance, Discretion and professionalism, Time management and flexibility, Ability to work independently and as part of a team, Strong attention to detail and accuracy

Certifications:

CompTIA Security +, Microsoft: Endpoint Administrator Associate - MD-102, ITIL V4 Foundations (Preferred), Microsoft: Azure Administrator Associate - AZ-104 (Preferred), CISCO CCNA (Preferred)

Experience:

• 5+ years of experience in IT support (required)

US Citizenship Required:

Yes

Job Description Summary:

Executive IT Support Technician

Miami FL 

Position is onsite, is NOT telecommute or work from home etc. 

We're seeking an experienced and skilled IT professional to provide direct support to the USSOUTHCOM Combatant Commander and their executive team. As the Executive IT Support Technician, you will be responsible for ensuring the seamless operation of all technology-related equipment and services used by the Commander and staff. If you have a strong commitment to customer service, excellent problem-solving skills, and the ability to work independently and as part of a team, we want to hear from you.

HOW AN ENTERPRISE SERVICE DESK MANAGER WILL MAKE AN IMPACT: 

• Provide Tier 1, 2, and 3 IT level support to the USSOUTHCOM Combatant Commander and executive staff
• Troubleshoot and resolve technical issues related to hardware, software, accessories, mobile devices, meeting and conference rooms, and video production
• Coordinate with IT teams and other parts of the organization to resolve issues and provide modern technology solutions
• Maintain poise in stressful situations and maintain a professional demeanor under all circumstances
• Perform tasks to improve the efficiency and reliability of the computing environment, including process improvement, automation, and technical solutions
• Maintain and troubleshoot the Commander's IT equipment, including laptops, desktops, peripherals, and mobile devices
• Ensure the smooth operation of the Commander's IT equipment on all enclaves (NIPR, SIPR, JWICS, CENTRIXS, etc.)
• Coordinate with other technical teams to ensure seamless support for the Commander
• Adhere to strict security protocols and guidelines
• Provide on-site IT support during the Commander's travel

WHAT YOU’LL NEED TO SUCCEED: 

• A strong commitment to customer service and the ability to build trust with executive-level users.
• Excellent problem-solving and troubleshooting skills.
• The ability to work independently and as part of a team.
• Strong attention to detail and accuracy.
• The ability to maintain confidentiality and discretion.
• A flexible approach to work and the ability to adapt to changing priorities.

Education:  

• Bachelor's degree in Computer Science, Information Technology, or a related field - preferred  

Certifications  

• CompTIA Security+  – Required

•  ITIL 4 fundamentals – Highly desired 
• Microsoft: Endpoint Administrator Associate - MD-102 – Required
• Microsoft: Azure Administrator Associate - AZ-104 – Highly desired

• CISCO CCNA – Highly desired

Experience:  

• 5+ years of experience in IT support
• Experience supporting executive-level users
• Experience with a variety of IT hardware and software, including laptops, desktops, peripherals, mobile devices, and enclave systems (NIPR, SIPR, JWICS, CENTRIXS, etc.)
• Strong understanding of IT security best practices

Physical Requirements:

• Ability to lift 45 pounds and transport moderately heavy to heavy objects, such as computers and peripherals

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