Lead Clinical Care Assistant

Description

Do you wake up every morning inspired to solve problems and make a meaningful impact in health care? If so, we want to hear from you.

Innovista Medical Center is more than a clinic. It's a community hub. Many still feel unseen, unheard, and unsupported when seeing a health care provider. By putting our patients' needs first, we are transforming what it means to get exceptional care. We don't just treat symptoms. We focus on whole-person health—physical and mental well-being, disease prevention, and thoughtful management of chronic conditions.

Innovista Medical Center provides primary care and walk-in services for people of all ages in ten locations in Dallas and Houston.

We provide comprehensive healthcare services, including in-office lab work, vaccines, imaging, and telemedicine.

Our values help define the patient experience and how we treat each other.

• HEARD: Our care starts with listening well to build relationships and trust.?
• UNDERSTOOD: We offer an experience recognizing every patient's history and background.?
• IN CONTROL: We provide one place for all primary care needs for the whole family.?
• ACTIVELY SUPPORTED: We ensure patients are not alone in the care process, which is much more than what happens during a visit.?
• SEEN: We honor the entirety of who each patient is and care for them at the highest level.

If you are looking for a rewarding medical career, we look forward to hearing from you!

We're thrilled to announce a dynamic opportunity for you to become an integral part of our Houston, Texas team. As an onsite contributor, you'll play a key role in pioneering a pathway toward a more streamlined and effective healthcare system.

SUMMARY:

The Lead Clinical Care Assistant supports patient care in Medical Centers under the guidance of healthcare professionals. This role is held by a Certified/Registered Medical Assistant with experience in outpatient primary care or urgent care, specialized training, and certification in Peripheral Intravenous catheter (IV line) placement. They also possess an in-depth understanding of company policies and procedures, serving as a conduit between management and staff, while setting an example and mentoring other Clinical Care Assistants. This position may entail occasional night and weekend shifts.

DUTIES AND RESPONSIBILITIES

• Interview patients, record vital signs, and update patient charts.
• Assist with patient flow as needed.
• Provide direct patient care, including laboratory tests, under medical supervision.
• Maintain a safe and clean environment.
• Conduct EKGs, administer vaccines and medications (IM/SC/ID/Oral), and assist with procedures as directed by healthcare providers.
• Perform lab work per physician orders and prepare equipment for sterilization.
• Insert and prepare peripheral intravenous catheters (IV lines) and administer fluids as prescribed.
• Adhere to Nursing Department policies and procedures.
• Inspect and ensure the proper functioning of medical equipment and report safety concerns to the supervisor.
• Maintain quality control records, such as glucometer readings, eyewash stations, refrigerator temperatures, and autoclave usage logs.
• Comply with Infection Control and OSHA Regulations for biomedical waste handling and disposal.
• Handle confidential information with discretion.
• Collaborate effectively with personnel from other departments.
• Maintain a procedural logging system and input nursing procedures and data into the computer system.
• Check medical records and follow up to obtain missing results before patient appointments.
• Be available for weekend, holiday, and shift rotations as required by the company.
• Oversee daily pre-visit planning and ensure that MA staff adhere to eCW status changes.
• Act as a communication liaison between the Medical Office Manager, Providers, and MA staff to enhance patient flow.
• Ensure adequate supplies and forms are consistently stocked.
• Assist in preparing clinical supply orders for the Office Manager and/or Nursing staff.
• Monitor eCW inbound messages and response buckets to ensure timely handling.
• Keep track of available appointment slots, including cancellations, missed appointments, and no-show visits, working with the team to fill those slots.
• Support Patient Engagement efforts in the center, including training and enforcing the use of the Patient Portal.
• Assist with periodic training and re-training as scheduled by the Medical Office Manager and Nursing Staff.
• Perform other tasks as assigned by the