Chief of Staff / Delivery Operations

Remote (Europe only) · Full-time · B2B Contract

The company is a liquidity and technology provider of solutions for the crypto and foreign exchange (FX) industry. The company specializes in the sphere of B2B services and products, catering to a wide range of clients including large licensed brokers, crypto exchanges, crypto brokers, forex brokers, hedge and crypto funds, and professional managers.

What We’ll Do

• Run weekly delivery reviews across all products (5 total) to monitor velocity, blockers, and quality.
• Implement consistent Sprint reporting, burndown analytics, and capacity planning.
• Partner with the Internal Auditor to extract time vs output metrics.
• Manage incident postmortems and root-cause follow-ups.
• Enforce SLA agreements across teams: engineering, QA, product.
• Drive alignment with company-wide OKRs and ensure tracking discipline.
• Own tactical execution in SAFe 6.0 cycles (prep, follow-up, closure).
• Track hiring/firing gaps, ensure performance reviews are run on time.
• Create repeatable ops templates for all engineering rituals.

What We’re Looking For

• 5+ years in engineering operations / Chief of Staff role.
  
• Experience in B2B SaaS or fintech environment.
  
• Ops background: ex-consulting (McKinsey, Accenture, Bain) or military/PMO rigor.
  
• Hyper-detailed, high-ownership, zero tolerance for ambiguity.
  
• Fluent in Jira/Confluence, GitLab metrics, Google Sheets, dashboards.
  

Benefits:

• Competitive salary based on knowledge and experience.
• Annual leave (24 days as per group policy).
• Flexible working options such as remote working and hybrid schedules.
• Support for continuing education, certifications, and professional training programs relevant to the industry (upon completion of 1 year with the company).
• Performance-related annual bonuses based on individual performance and KPIs completed.