Table Games Supervisor

The incumbent in this position is responsible for developing an environment that creates excitement for guests and team members, promoting and retaining a highly skilled work force, placing special emphasis on security of Caesars Entertainment assets.

• Responsible for actively building and retaining customer relations.
• Hires, trains, motivates, evaluates, and supervises assigned personnel; coaches for success and continuing improvement of team member skills.
• Displays a working knowledge of all table games, house rules, counting methods and procedures covering each.
• Assures that all coin and check racks are always filled.
• Settles disputes that arise from guests in the Table Games area, referring those that are very difficult to the Games Manager.
• Assures guest development by 1) interacting with guests, 2) modeling interactive skills with guests and fellow team members and 3) making comp decisions.
• Remains alert to any unusual or questionable activities being displayed by any Table Games team member or gaming guest and reports any situations to assigned superior.
• Observes problems or differences between Table Games team members and gaming guests and provides assistance if necessary.

• High School Diploma or equivalent; College Degree preferred

• Two or more years dealing experience preferred, with excellent guest service background

• Literate and fluent in English

• Good communication skills, both verbal and written

• Good interpersonal skills, with emphasis in relationship building

• Good problem-solving skills

• Good customer service skills, both internal and external

• Ability to communicate clearly and tactfully

• Ability to add accurately and figure payoffs

• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business

• Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same.

• Adheres to all regulatory, company and department policies and procedures

ADDITIONAL OPERATIONAL RESPONSIBILITIES AND PERFORMANCE EXPECTATIONS

• In addition to the responsibilities outlined above, Games Supervisors are expected to consistently perform the following essential functions:

• Active Game Supervision

• Maintain a continuous, visible presence throughout assigned gaming areas, with the primary responsibility of actively supervising live table games.

• Remain in close proximity to active games whenever operationally possible to observe dealer procedures, payouts, collections, fills, credits, markers, and overall game integrity.

• Promptly identify and correct procedural errors, overpayments, underpayments, and operational concerns while providing immediate support to dealers and guests.

• Continuously monitor game pace, dealer performance, guest activity, and operational conditions to ensure efficient, secure, and professional game operations.

Guest Service & Guest Development

• Create a welcoming, engaging, and positive gaming environment by acknowledging guests promptly and maintaining professional interaction throughout their visit.

• Build meaningful guest relationships through personalized service while demonstrating Caesars Entertainment’s service standards.

• Resolve guest concerns promptly and professionally while creating memorable gaming experiences.

• Maintain a positive, approachable, and solution-oriented attitude at all times.

• Player Ratings & Table Management

• Accurately establish, maintain, and complete all player ratings in accordance with company procedures.

• Record accurate player information including buy-ins, chip-ins, chip-outs, average wager, play time, player identification, table transfers, and other required rating information.

• Adjust player ratings whenever betting patterns or play characteristics change to accurately reflect actual play.

• Ensure all players, including unknown patrons, are entered into the player tracking system.

• Open and close tables only when physically opening or closing the game and promptly update table minimums, reserved games, and table status within the casino management system.

Financial Accuracy & Recordkeeping

• Complete all gaming documentation accurately and in accordance with company procedures, including fills, credits, markers, counter checks, RIM transactions, player ratings, bet tracking, and all other required records.