Talent Content & Channels Senior Analyst

Talent Content & Channels Senior Analyst

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Location: Wrocław / Warszawa

Hybrid model: 2 days office/3 days remote  

 

Let us introduce you the job offer by EY GDS Poland – a member of the global integrated service delivery center network by EY.

 

The Talent Team sits within our Core Business Services (CBS) function, providing crucial support to EY’s 400,000 employee strong workforce. The team is involved in every stage on the employment cycle; from attracting talent to supporting them on their career journey.  Our primary focus is to create an extraordinary place for individuals to create their future and have a challenging and rewarding career however long they choose to stay with us.

 

We do this by collaborating with the business in leveraging our talent, building out an engagement culture, challenging ourselves and focusing on innovation. You can discover where you want to go and seek out the experiences, learnings, skills and relationships that will shape your career and beyond and be inspired by great leaders so you can lead and inspire others throughout your career journey.

 

The opportunity

 

Sitting within the Talent Business Management Office, this dynamic position plays a pivotal role in the management and optimization of our internal Talent SharePoint sites, ensuring they deliver an exceptional user experience for over 400,000 EY users. You will be at the forefront of maintaining high-quality content and seamless access, driving user satisfaction and engagement. Additionally, this role involves crafting and executing communications to the Talent Executive through a variety of internal channels.

 

Your key responsibilities

 

Essential Functions of the Job:

• The Talent Content & Channels Senior Analyst works closely with Talent functional stakeholders to facilitate the collection, creation and management of creative and inspiring internal content and SharePoint sites.
• Maintain access control to various channels including SharePoint access control lists, group mailing lists, Viva Engage, Shared mailboxes, etc.
• Where required, work as an SMR to contribute to Talent projects that have content or communications implications, support the project team in managing downstream implications and impacts of new or changes to existing services.
• Manage content within several our internal systems such as: SharePoint, SuccessFactors, Unily, and Adobe Experience Manager.
• Monitor site utilization and adoption through metrics analysis and make recommendations for improvement based on those findings.
• Identify relevant content for internal SharePoint sites and communications.
• Work with regional stakeholders where applicable to resolve queries, as well as understand deviations and local practices that will impact global sites and incorporate this insight into deliverables.
• Manage site development projects working with functional stakeholders and SharePoint site developers.
• Support content governance structure ensuring ease of navigation and up to date linkage of pages within our systems.
• Working closely with Talent functions and BMC, support the development and implementation of a range of communication plans and identify appropriate delivery channels including, but not limited to the EY Intranet, Daily News, SailPoint OneAccess, webcasts, shared mailboxes, newsletters and video platforms.

• Due to global nature of the role; travel and willingness to work alternative hours will be required.
• Due to global nature of the role; English language skills - excellent written and verbal communication will be required.

 

Analytical/Decision Making Responsibilities:

• Provide expertise and knowledge in how the Talent function operates. Understand the Talent operating model, especially the organization, people and operations.
• Review data to interpret performance of content Talent provides to EY and the communications we provide to the Talent Executive. 
• For allocated processes support and implement decisions for defining, delivering and continuo