Customer Order Specialist

About Us:

How many companies can say they’ve been in business for over 177 years?!

Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!

Location/Region: This position is located in Dublin, Ca

What’s the role?

The Customer Order Specialist acts as a primary contact for all communications relating to orders and shipments of Carl Zeiss Meditec, Inc. (CZMI) Service products for the Global customers in his/her assigned territory. The Customer Order Specialist is responsible for managing all orders in his/her assigned territory from time of order receipt/order booking to complete and timely shipment and invoicing. The Customer Order Specialist is responsible for managing open backlog, back-orders and authorized returns and replacements; this includes coordination of required actions with internal teams as well as
escalations.

Sound Interesting? Here’s what you’ll do:

• Provide timely response and follow-up on all customer inquiries and complaints; if needed, arrange review with affected internal teams needed for resolution and coordinate response to customer/dealer.

• Validate and book orders to ensure correct product configuration, accuracy of pricing and discounts, regulatory requirements as well as validation of requested delivery dates and scheduling; provide status of open orders and shipments to the customer/dealer.

• Monitor orders and work with production control, shipping and logistics to acquire needed product information for shipment.  Review scheduled ship dates to reflect changes in customer’s delivery requirements.  Review backlog and update or escalate accordingly.

• Provide order status reports as required.  Adhere to month-end cut-off schedules.

• Process Sales orders, returns, exchanges, cancellations, and price adjustments in accordance with established work instructions and procedures.

• Process orders for preventative maintenance on field service tooling, including order creation, serial number tracking, and invoicing.

• Prepare documentation for international shipments as needed in coordination with international traffic team.

• Prepare Letter of Credit documentation as required.

• Provide back-up to other team members as required.

• Assist with and conduct testing in SAP for updates relating to order administration and document results as required.

• Assist with creation and revision of order administration work instructions as needed.

• Analyze and trouble-shoot errors encountered during booking process, coordinate resources for resolution; document and communicate as necessary

Do you qualify?

·         BA or BS degree preferred

·         Requires three (3) years of related experience in Order Administration, international order experience highly desirable

·         Ability to respond to inquiries and/or complaints from customers and regulatory agencies.

·         Excellent written and verbal communication skills

·         Proficiency with SAP ERP and CRM highly preferred

·         Experience with Microsoft Office suite of products  and MS Outlook or similar software applications

·         Experience with international shipping guidelines and terminology

·         Teamwork skills and ability to work effectively in group