Replevin Specialist

What’s Under the Hood

DriveTime Family of Brands includes in-house financing and servicing through Bridgecrest, which is one of the country’s leading financial servicing providers. Bridgecrest services roughly $17 billion in finance receivables for DriveTime and other third parties. We service auto loans across a wide credit spectrum with the intent of creating a strong path to vehicle ownership for our customers.

That’s Nice, But What’s the Job?

In short, this involves managing repossession-eligible accounts and initiating the legal replevin process under various circumstances such as blocked vehicle access, violent customers towards the recovery vendor and severely aged, unrecovered units. Replevin Specialists are responsible for accurately compiling state-specific legal documentation, monitoring vendor service level agreements, auditing vendor documentation, ensuring compliance with FDCPA requirements, and facilitating regular vendor touchpoints to address operational hurdles, improve performance, and stay updated on industry changes.

In long, you will:

• Complete state-specific requests for documentation/affidavits for letter requirements, replevin referrals and suit filings
• Monitor SLAs to ensure they are being met by vendor for reporting requirements, letter generation, replevin affidavit and filing suit
• Initiate replevin process when access to a located vehicle is blocked, a customer is violent towards the repo vendor, or the unit is severely aged through the repo process
• Audit replevin vendor paperwork for accuracy and business expectations
• Facilitate frequent vendor touchpoints to address performance related issues, operational hurdles, and to discuss any changes to regulations or within the industry
• Work within our servicing platform as system of record for customer information and payment schedules
• Utilize approved databases and internet searches to locate leads to validate addresses for replevin referral
• Process system updates according to each individual firm’s reporting
• Meet quality control expectations by accurately reviewing accounts for eligibility, referring eligible accounts in a timely manner, validating vendor documentation, and updating internal systems promptly with vendor updates

So What Kind of Folks Are We Looking for?

• Excellent verbal and written communication skills. The ability to talk and write with confidence, charisma and competence for a wide variety of audiences including management.
• A mind for the details. Okay we know “detail-oriented” is on about every job description – but we really mean it!
• Agile in a fast-paced environment. We move, and we move quickly. Thriving in an environment that never stops, is a must.
• Plays well with others. You will be working in a high-functioning team environment. We work together to win together.
• Passionate and goal-oriented. We are looking for someone that is enthusiastic about their work and is passionate about not only meeting their goals but exceeding them.
• Fantastic problem solver. Your job is not only to find the problem, but more importantly, find the solution.

The Specifics.

• High School Diploma or GED required
• 1+ years of skip tracing experience, 2+ years of experience in collections, customer service, sales or retail industry

So What About the Perks? Perks matter

• Medical, dental, and vision, oh my! DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage. 
• But Wait, There’s More. 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few.
• Growth Opportunities. You grow, I grow, we all grow!  But seriously, DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year.
• Tuition Reimbursement. We’re as passionate about your professional development as you are. With that, we’ll put our money where our mouth is.
• Wellness Program. Health is wealth! This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities!
• Gratitude is Green.  We offer competitive pay across the organization, because, well… money matters!

• Game Room. Gimme a break – no, not a Kit Kat ad but we do have a ping-pong table, a pool table and other games if you ever need a break in your day.
• In-House Gym. We want our employe