ServiceNow Business Analyst

Date Posted:

2026-05-29

Country:

United States of America

Location:

US-CT-REMOTE

Position Role Type:

Remote

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

Must be authorized to work in the U.S. without the company’s immigration sponsorship now or in the future. The company will not offer immigration sponsorship for this position.​ The company will not seek an export authorization for this role.

Security Clearance Type:

None/Not Required

Security Clearance Status:

Not Required

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Join us and help shape the future of aerospace and defense.

The ServiceNow Business Analyst will be responsible for the capture and implementation of requirements for ServiceNow. This role involves working closely with Stakeholders and IT teams to understand business requirements, translating them into acceptance criteria for development, and ensuring the effective implementation of those requirements into the ServiceNow platform. This role requires proven experience as a ServiceNow Business Analyst with a strong understanding of the ServiceNow processes and best practices.

What You Will Do:

• Partner with stakeholders to:

• Gather and define requirements representing the customer need.

• Write User Story Acceptance Criteria based on analysis of business requirements and desired result.

• Ask probing questions to ensure requirements are complete, aligned and technically feasible

• Write clear Test Scripts, validate stories and assist with analysis and reporting of testing defects.

• Work closely with architects and developers to ensure requirements are understood and solution designs are aligned with platform capabilities

• Responsible for holistically understanding both the business and technical aspects of the ServiceNow platform modules.

• May also be asked to write knowledge articles and documentation that describes features and functionality for technical and business users.

• Other related duties as needed.

Qualifications You Must Have:

• Bachelor’s degree in Computer Science, Information Technology, or a related field and a minimum of 5 years’ experience as a Business Analyst.

• 2+ years’ experience in a supporting role in the ServiceNow Platform with experience with a variety of areas within the ServiceNow Platform

• Skilled in interacting with Subject Matter Experts (SMEs), Stakeholders, Developers and RTX internal customers to define functional specifications that meet user requirements and are technically sound with excellent writing ability for producing concise and accurate user stories, acceptance criteria and process documentation.

• Strong Excel and Visio Skills.

Qualifications We Prefer:

• Desired Certifications:

• ITIL and / or HRSD certification

• ServiceNow certification

• ServiceNow Certified System Administrator (CSA)

Learn More & Apply Now

What We Offer:

Whether you’re just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.

Work Location:

Remote

Remote: Employees who are working in Remote roles will work primarily offsite (from home). If you live within a reasonable commute of an RTX site with other colleagues you interact with, your manager will discuss whether there is a degree of onsite presence associated with this role.

As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.

The salary range for this role is 86,800 USD - 165,200 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX co