Learning Experience Designer for Professional Services Business Development

Job Family:

Sales Support & Administration

Travel Required:

Up to 10%

Clearance Required:

None

What You Will Do

• At Guidehouse, we’re purpose built to help clients meet complex challenges across both commercial and public sectors. Our teams work closely with clients to imagine a new future, build resilient solutions, and then operate programs for our clients to ensure sustained value. We’re united by a shared commitment to purposeful impact, and our approach is rooted in an innovation-first mindset that ensures lasting change.

• The Guidehouse Growth Office team promotes a collaborative culture through enhanced strategy, leadership, innovation, sales and marketing best practices​. We are high-energy experts who are passionate about what we do and want to make an impact.

• Shape a world-class training program to develop and support client relationship executives, sales teams, and engagement delivery teams who want to increase the value we can bring to our clients.

As a learning experience designer, you will use your knowledge and experience to:

• Assess the firm’s existing sales training

• Collaborate with leadership to conceptualize a comprehensive training and support program based on individuals’ roles and level of experience/expertise

• Identify gaps and prioritize needs with the highest ROI

• Use creative learning experience design to develop and deliver training to address priority skill gaps

• Work closely with subject matter experts across the company to develop and deliver service-line specific training

• Measure training success and adjust activities accordingly

 

Roles and Responsibilities include:

• Lead the Sales Enablement training program to develop and support client relationship executives, sales teams and engagement delivery staff who are serving commercial and public clients

• Develop strong working relationships with growth-focused leaders and account teams to understand business needs and implement training solutions

• Structure overall sales training program based on needs defined by role and level of experience/expertise

• Implement learning using best practices and innovative, creative learning strategies

• Collaborate with enterprise Learning and Development professionals to createand delivering training using instructor-led (in-person and virtual), on-demand multi-media, technology-based interactive and other common methods

• Conceptualize and developing self-service functionality for commonly requested sales assets

• Create knowledge assets such as FAQs, how-to guides, and templates to support training delivery and self-service facilities

• Devise and implement a clear and consistent learning assessment model to measure results and return on investment

• Coordinate with Learning and Development colleagues to maintain consistent training standards

 

What You Will Need

• Bachelor’s Degree; Four (4) years additional professional experience may be substituted in lieu of degree. 

• Five (5) + years of experience in instructional design or learning experience design

• Five (5) + years of experience leading and implementing learning strategies

• In-depth knowledge of the capture process for sales of management consulting services to commercial and public sector clients

• Ability to lead teams of experts to create and deliver business development training

• Creativity to create clear, concise, and engaging learning experiences

• Experience with training techniques and technologies to deliver large group trainings

• Experience with training techniques and technologies to create self-service facilities

• Experience developing in-house certification programs

• Ability to define and manage initiatives and communicating progress to build stakeholder buy-in

 

What Would Be Nice to Have

• At least 3 years of experience delivering management and/or IT consulting services to commercial and public sector clients

• At least 5 years of project management experience

• Project Management Professional (PMP) certification

• Intensely customer oriented, with excellent communication skills

• Strong collaborator adept at teaming with key stakeholders at all levels across the firm

• Exceptional sales training expert, with strong program and change management skills

• Creative problem solver focused on continuous improvement

• Detail-oriented and passionate about quality