IT Analyst I - MC Epic System Administrator

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About Duke Health Technology Solutions

Pursue your passion for caring and innovation with Duke Heath Technology Solutions, which is dedicated to the transformation, development, and management of enterprise information technology solutions across Duke Health. By harnessing the power of innovative technologies like cloud computing and artificial intelligence — and pairing them with a forward-thinking approach — Duke Health Technology Solutions is revolutionizing the future of health care at Duke Health and beyond.

Job Title: IT Analyst – Maestro Care System Administrator
Job Description
This position reports to the DHTS IT Manager of APDS Maestro Care Team.
The IT Analyst demonstrates knowledge and proven application of knowledge within the Maestro Care/Epic process workflows and Windows server support. This position is essential for ensuring adherence to security requirements through patching and stability of the environment through proactive monitoring, understanding strategic objectives and staying updated with the latest trends and developments in database management and system resiliency.
Degrees, Licensure, and/or Certification
•    Bachelor's Degree in a Computer Science, Engineering or related technical field or equivalent experience required.
•    Related Epic Certification preferred.
•    ITIL Certification preferred.

Duties and Responsibilities at a minimum: 
The duties and responsibilities for the Analyst IT will vary depending on work area. The following criteria may be used to determine the level at which candidate is hired.

LEVEL 1, at a minimum: 
•    Individual contributor representing the most common entry point for this career ladder; works under direct supervision. 
•    Demonstrates knowledge and proven application of knowledge within a specific discipline(s). 
•    Completes tasks and portions of larger projects, identifying internal resources to build project team capabilities. 
•    May function in a cross-team environment. 
LEVEL 2 - In addition to the duties described for the Level 1, the Level 2, will at a minimum: 
•    Individual contributor that works under limited supervision. Applies subject matter knowledge; requires capacity to understand specific needs or requirements to apply skills/knowledge. 
•    Maintains a level of exposure to external industry and market technical intelligence. 
•    Performs and coordinates simple to complex projects with minimal direction. 
•    Optimizes internal resources to maximize team capabilities. 
•    Leads peers to resolve complex issues consistent with divisional/organizational goals. Serve as technical resource for discipline in cross-functional teams. 
•    Effectively communicates specific IT issues/solutions to clients. 
LEVEL 3 - In addition to the duties described for the Level 2, the Level 3 will, at a minimum: 
•    May function as a technical leader, either as a subject matter expert with proficiency in defined area(s) of the profession, or as a generalist, with a broad knowledge of all aspects of the profession. 
•    May function as a team leader, responsible for supporting management in day-to-day personnel oversight and workflow management activities. 
Behaviors/Soft Competencies
Advancement to the level 3 or above requires employee, at a minimum, successfully attain the following:
The following measures can help create a fair and comprehensive evaluation process for promotions, ensuring that the most deserving employees are recognized and given opportunities to advance.
•    Proven ability to work at the next level: This involves demonstrating the skills and competencies required for the next level of responsibility. Employees should have demonstrated that they can handle tasks and challenges that are typically associated with a higher position.
•    Potential to serve beyond the next level: This measure looks at the employee's long-term potential and their ability to grow within the organization. The employee should have the vision, ambition, and capability to take on even greater responsibilities in the future.
•    Consistently demonstrates a values-based approach in how they work: Employees should consistently exhibit behaviors and decision-making processes that align with DUHS values. The exhibited values are integrity, teamwork, diversity, excellence and safety. Patient-focused is also critical to success.
Is considered one of the top performers at their level across the orga