Internal Account Manager, Corporate, Full Time, Day

Inspire health. Serve with compassion. Be the difference.

Job Summary

This position is key to a maintain a successful partnership between the Prisma Health Employee Health Plan and Promise Health Plan and their respective partners. The Internal Account Manager will handle day-to-day customer service issues and will help track issues and document them to resolution as well as identify opportunities for improvement in products and services.

Essential Functions

• All team members are expected to be knowledgeable and compliant with Prisma Health's values:  Inspire health.  Serve with compassion.  Be the difference.
• Responsible for day-to-day account management of large employer insured population(s). 
• Develops and maintains relationships with clients, vendors and partners to ensure smooth administration.
• Handles all customer service requests promptly, including reseaching complex issues, tracking issues and documenting resolution.
• Develops and analyzes reporting and provides to client’s HR team at requested cadence.
• Supports external bid process when client requests to shop any lines of coverage.
• Maintains the highest level of confidentiality in accordance with HIPAA.
• Provides prospect and client feedback about potential new product development.
• Completes special client requests or projects, as directed.
• Recommends process improvements, procedural changes, or other actions.
• Supports business operations, as needed.
• Performs other duties as assigned.

Supervisory/Management Responsibilities

• This is a non-management job that will report to a supervisor, manager, director or executive.

Minimum Requirements

• Education – Bachelor's degree in Project Management, Business, Healthcare Administration
• Experience –5 years of account management of large self-insured clients.

In Lieu Of

• In Lieu of the education and experience requirements noted above, the following combination of education, training and/or experience may be considered an equivalent substitution: a  high school diploma with ten (10) years of experience managing large self-insured clients.

Required Certifications, Registrations, Licenses

• Accident and Health Insurance License

Knowledge, Skills and Abilities

• Knowledge of office equipment (fax/copier)
• Proficient computer skills (word processing, spreadsheets, database)
• Data entry skills
• Excellent verbal and written communication skills
• Good leadership and interpersonal skills
• Self-motivated/driven; team player
• Mathematical skills
• Knowledge of provider sponsored health plan, integrated delivery and financing systems, progressive value-based downside financial risk arrangements is a plus. - preferred

Work Shift

Day (United States of America)

Location

Independence Pointe

Facility

7002 Value-Based Care and Network Services

Department

70029344 Contracting & Network Development

Share your talent with us! Our vision is simple: to transform healthcare for the benefits of the communities we serve. The transformation of healthcare requires talented individuals in every role here at Prisma Health.