Inside Sales Associate

Job DetailsJob Location: Cover Care, LLC (HQ) - Westfield, IN 46074Salary Range: $22.00 - $25.00Position Overview:

The Inside Sales Associate is a customer-centric position focused on supporting the continued growth of our business through the delivery of exceptional customer experiences. This role plays a critical role in increasing the conversion rate of existing sales quotations and strengthening relationships with both residential (B2C) and commercial (B2B) customers.

Inside Sales Associates are highly organized, responsive, detail-oriented, and comfortable engaging with customers throughout the sales process. The position proactively follows up on sales opportunities, provides accurate quotations, answers customer questions, and helps guide customers toward making confident purchasing decisions.

Although this is a Cover Care, LLC position, it will also support Poolsafe and Automatic Pool Cover Professionals.

Key Responsibilities:


Respond promptly and professionally to inbound sales inquiries via phone, email, and other communication channels 
Prepare and deliver accurate written quotations for products and services 
Proactively follow up on open and past quotations to increase quote-to-sale conversion rates 
Build and maintain positive relationships with both B2B and B2C customers 
Answer customer questions regarding products, services, pricing, scheduling, and installation processes 
Coordinate with internal teams to ensure accurate information and timely customer communication 
Maintain organized customer and quotation records within company systems 
Identify customer needs and recommend appropriate solutions and services 
 Assist with outbound sales and customer outreach initiatives as needed 
Support company goals related to customer satisfaction, retention, referrals, and revenue growth


Expected Outcomes:


Increased conversion of existing quotations into sales 
Responsiveness and professionalism with customers 
Customer satisfaction and positive feedback 
Accuracy and timeliness of quotations and follow-up communication 
Contribution to overall sales growth and customer retention


 
QualificationsQualifications


Previous inside sales, customer service, account management, or sales support experience preferred 
Strong verbal and written communication skills 
Excellent follow-up and organizational skills 
Ability to manage multiple priorities in a fast-paced environment 
Professional, positive, and customer-first attitude 
Strong attention to detail and accuracy 
Comfortable working with CRM systems, Microsoft Office, and email communication tools 
Ability to work collaboratively within a team environment 
Experience in construction, home services, pool industry, or related industries is a plus


Location, Travel and Reporting Structure


This position is located in Westfield, Indiana and is non-remot