Data Analyst

Job Title:

Data Analyst

Job Description

We are seeking a highly motivated and detail-oriented Data Analyst to join our team. This mid-level role is ideal for someone who thrives in fast-paced environments, is a quick learner, and is passionate about turning data into actionable insights. The analyst will support key business initiatives through data analysis, reporting, dashboard development, and uncovering Voice of Customer (VoC) insights.

A NEW CAREER POWERED BY YOU 

  

Are you looking for an excellent opportunity with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Best Company Culture,” and “Best Companies for Career Growth” awards every year? Then a role at Concentrix is just the right place for you! 

  

As a Data Analyst you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer service experiences as we are. 

  

CAREER GROWTH AND PERSONAL DEVELOPMENT 

This is a great opportunity that will allow you to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned. 

WHAT YOU WILL DO IN THIS ROLE :

• Analyze structured and unstructured data to identify trends, opportunities, and areas for improvement. 

• Build and maintain dashboards and reports to monitor business performance and KPIs. 

• Uncover and communicate Voice of the Customer insights using data from call center sources. 

• Use SQL and Alteryx to extract, clean, and prepare data for analysis. 

• Apply Python for automation, data processing, or advanced analytics. 

• Collaborate with cross-functional teams to understand business needs and translate them into analytical solutions. 

• Ensure data accuracy, consistency, and integrity across all deliverables. 

• Manage multiple projects and shifting priorities in a fast-moving environment. 

• This is an on-site role based in Irvine, California.

YOUR QUALIFICATIONS: 

• Bachelor’s degree in Data Analytics, Statistics, Computer Science, Business, or a related field. 

• 2-4 years of experience in a data analytics or business intelligence role. 

• Proficient in SQL, Python, Tableau, and Alteryx. 

• Strong analytical and problem solving skills with keen attention to detail. 

• Excellent organizational skills and ability to work independently and as part of a team. 

• Fast learner with the ability to quickly adapt to new tools, technologies, and business needs. 

• Strong communication skills with the ability to present data insights to both technical and non-technical audiences. 

PREFERRED QUALIFICATIONS: 

• Experience with Voice of Customer data or customer experience analytics. 

• Familiarity with other BI tools or data platforms is a plus. 

WHAT’S IN IT FOR YOU 

One of our company’s Culture Belie