Customer Support Representative - (ZR_19665_JOB)
BruntWorkAbout the role
This is a remote position.
Scope:
Manage customer interactions and bookings from 3:30 PM to 12:30 PM Tuesday to Saturday Vancouver, CA Time with 30 mins paid break
Handle administrative tasks for two clinic locations
Coordinate with on-site staff to ensure smooth operations and information flow
Contribute to the optimization of clinic processes and customer experience
Assist in developing and implementing customer retention strategies through the loyalty program
Responsibilities:
Handle incoming customer inquiries and book appointments during after-hours periods
Update and maintain CRM systems with accurate client information
Follow up with clients regarding intake forms and appointment reminders
Manage and update the loyalty program manually
Assist with email marketing campaigns using tools like MailChimp
Perform data entry and administrative tasks to support clinic operations
Coordinate complex bookings involving multiple practitioners
Provide excellent customer service and address client concerns promptly
Requirements:
Fluent in English with excellent written and verbal communication skills
Proficiency in using CRM systems and office productivity tools (e.g., Google Sheets, Excel)
Experience with email marketing platforms like MailChimp
Strong attention to detail and ability to multitask in a fast-paced environment
Customer service experience, preferably in a healthcare or wellness setting
Ability to work independently and manage time effectively
Basic understanding of healthcare scheduling and appointment management
Familiarity with loyalty program management is a plus
Independent Contractor Perks
- HMO Coverage for eligible locations
- Permanent work from home
- Immediate hiring
- Steady freelance job
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