Regional Maintenance Director

Groma is blending real estate and technology to unlock a new asset class while making it easier for everyone, from institutional investors to the residents in our buildings, to participate in ownership. Our property technology platform uses AI to bring new efficiencies to the small unit count multifamily sector, enabling us to efficiently acquire, upgrade, and operate these 2-20 unit multifamily buildings and bring institutional performance to this massive but historically overlooked sector. Our investor technology platform makes owning these assets accessible to a broad array of investors, with bespoke vehicles available to institutional and family office investors and our flagship vehicle, the blockchain-powered GromaREIT, available to everyone, with a special focus on enabling ownership for the residents in our buildings. Visit www.groma.com to learn more about us.

About the Role 

We are seeking a Regional Director of Maintenance to scale and develop a multi-tiered maintenance logistics network designed to efficiently service our growing real estate portfolio of roughly 50 buildings and 300 units distributed across the greater Boston area. As the Director of Maintenance & Logistics at Groma this role will work in coordination with the Property Operations departments to maintain and deploy resources and personnel for maintenance, construction and field operations. As the first member of our logistics team, this role will involve building critical infrastructure for the company as we continue to grow. 

Regional Leadership & Team Development

• Direct, mentor, and develop a high-performing regional team of maintenance supervisors and technicians.
• Establish performance metrics and conduct regular evaluations, providing impactful coaching and fostering a culture of continuous improvement.
• Develop and implement comprehensive training programs to enhance team skills and capabilities.
• Optimize staffing models and resource allocation across the portfolio to ensure maximum efficiency and responsiveness.

Strategic Maintenance Operations

• Develop and execute preventative and reactive maintenance strategies across a multi-family portfolio.
• Oversee the prioritization and management of work orders, ensuring timely completion, quality standards, and optimal resource deployment.
• Implement robust inspection protocols to proactively identify and address maintenance needs across all properties.
• Leverage property management software and data analytics to track performance, identify trends, and drive operational efficiencies.

Vendor & Contract Management

• Identify, qualify, and manage a network of preferred external vendors for specialized maintenance services.
• Negotiate high-value contracts, ensuring favorable terms, quality assurance, and compliance with all safety and regulatory standards.
• Conduct regular quality assurance reviews of vendors, addressing any issues and fostering strong, mutually beneficial relationships.

Resident Experience Enhancement

• Oversee the resolution of complex resident maintenance issues, ensuring timely, professional, and satisfactory outcomes.
• Develop and implement communication strategies to keep residents informed about maintenance schedules and significant updates.
• Champion initiatives that enhance overall resident satisfaction through superior maintenance service delivery.

Portfolio Project Management

• Lead the planning, coordination, and execution of significant maintenance projects, including those up to $15,000 in value, and potentially larger strategic initiatives.
• Develop detailed project plans, manage budgets, timelines, and resources, ensuring successful and timely completion.
• Collaborate with cross-functional teams on capital improvement projects and property upgrades.

Safety, Compliance & Risk Management

• Establish and enforce robust safety protocols and compliance standards across all maintenance operations, adhering to local, state, and federal regulations.
• Oversee safety training programs and promote a strong safety culture throughout the regional team.
• Ensure accurate record-keeping of safety inspections, incidents, and preventative maintenance activities.

Financial Oversight & Budget Management

• Develop, manage, and adhere to comprehensive regional maintenance budgets.
• Implement cost-control measures and identify opportunities for efficiency improvements in maintenance expenditures.
• Provide detailed financial reporting and analysis to senior leadership.

Qualific