Account Director | Marketing Creative Team

WHY DEPT®?

We are pioneers at heart. What this means, is that we are always leaning forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That’s why we hire curious, self-driven, talented people who never stop innovating.

Our culture is big enough to cope and small enough to care. Meaning, that with people across 20+ countries, we’re big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients' problems, no matter where you are in the world. 

JOB PURPOSE

Account Directors predominately autonomously lead a specific client or portfolio of clients and the work we deliver for more complex projects and retainers. An Account Director understands the clients business problems and drives solutions. An Account Director is able to develop, negotiate and manage scopes of work. Account Directors have strong delegation skills and are able to communicate complex messages to a variety of audiences with the ability to coordinate activities between multiple projects without directly managing them. Daily work integrates all siloed work streams within the bigger picture and applies client strategy across interdisciplinary teams. Account Directors must be able to serve as the main point of contact and able to manage mid-tier and senior clients alongside the Group Account Director or Business Director.

An Account Director is able to develop and lead client strategies. Account Directors are able to lead and motivate their team to deliver creativity and work that is brief. An Account Director takes processes to the next level and understands how projects and workstream interlink and overlap. An Account Director is a great multi-tasker with great written and oral communication and presentation skills. 

Account Directors tackle all projects with client satisfaction and Account team goals in mind, contributing to a happy client and an efficient client services team. Account Directors ensure that all client requests and deliverables are compliant and within scope of the signed contract. Account Directors develop and manage processes & help grow and develop the team supporting training and conducting workshops as needed. 

Candidates must have experience managing teams and complex workstreams for brands.

PROFICIENTCY EXPECTATIONS:

LEADERSHIP & DELEGATION

• Proven leadership within the team, as a team player, mentor & problem-solver
• Ability to develop and lead short-term and long-term client strategies 
• Consistently deliver high-quality work intended for varying audiences, having insight of the type of information that is appropriate for different audiences
• Support in facilitating team working sessions for cross-functional projects, bringing all parties together owning and leading project start to finish
• Serve as an internal point of escalation with team issues and prioritization 
• Able to communicate complex messages to a variety of audiences ensuring all parties are aligned
• Ability to monitor team workload and manage client expectations, pushing back as needed
• Ability to hire, develop and manage relevant Account team members
• Ability to manage upward effectively, bringing in leadership when necessary 
• Strong delegation skills providing appropriate guidance and support to all stakeholders involved
• Overcome resistance and secures support for ideas or initiatives through high-impact communication
• Ability to manage multiple projects and client workstreams concurrently.

BUSINESS KNOWLEDGE AND COMPLIANCE

• Ability to forecast, reconcile and monitor client revenue and profitability
• Ability to estimate, manage, monitor and reconcile client out-of-pocket funds
• Strong understanding of scope management inclusive of how to track and manage, escalate scope pacing issues
• Keep a grasp on all projects across the team, ensuring the larger team's work is in scope 
• Knowledge of the services, deliverables, performance and fees section of the SOW, ensuring team is compliant
• Ability to scope projects and retainers within budget and on brief 
• Ability to productize our services within a proposal and SOW
• Ability to support new business pitches and proposals alongside leadership and growth team. 
• Experienced in leading organic social efforts for brands/clients
• Experience in leading a high-volume, multi service retainer for brands/clients
• Experienced in working on creator/influencer-led