Senior Manager, Data Discovery and Test

Job Summary:

WHO ARE WE?

Live Nation Entertainment is the world’s leading live entertainment and eCommerce company, comprised of four market leaders: Ticketmaster.com, Live Nation Concerts, Front Line Management Group and Live Nation Network.  Ticketmaster.com is the global event ticketing leader and one of the world’s top five eCommerce sites, with over 26 million monthly unique visitors.  Live Nation Concerts produces over 20,000 shows annually for more than 2,000 artists globally.  Front Line is the world’s top artist management company, representing over 250 artists.  These businesses power Live Nation Network, the leading provider of entertainment marketing solutions, enabling over 800 advertisers to tap into the 200 million consumers Live Nation delivers annually through its live event and digital platforms. For additional information, visit www.livenation.com/investors.

WHO ARE YOU?

Passionate and motivated. Driven, happy to deal with and remove ambiguity, a strong entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. Versatile, autonomous high performer in multiple disciplines. You are skilled in building consensus, making data-driven decisions, and delivering world-class customer experiences. You persuasively advocate for an idea, but always stay open minded and rigorously prioritize. You have a bias towards action. Most of all, you love to dig in and build amazing things with your team, always pushing the envelope. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on! 

THE ROLE

Live Nation Core Data Services is looking for a world class Senior QA Manager to lead our Discovery and Testing team, which identifies requirements, defines testing plans, and executes the full QA cycle on primarily internal data products for marketing and operations teams. A major part of this role is to help engineering teams ingest multiple data sources from business operations all over the world and ensure consistent, high quality data in those data flows. We need someone who can work with internal customer groups to lead discovery on what exactly data is needed and how it should be controlled or governed—and then define, build, and execute testing programs and protocols. This will serve global stakeholders, and team members will be in time zones spanning from US Pacific to India, so we need someone comfortable working globally across time zones.

This is a critical role on an entrepreneurial team with the resources, exposure, and customer base of the world’s leading live entertainment company. The person we're looking for will combine passionate QA and discovery analysis leadership with discipline and a keen attention to detail. We need a committed leader who builds trust throughout the business. We need research and iterative validation driving technical solutions in a Test Driven Development (TDD) process. We need someone who drives schedule on multiple roadmaps and backlogs because this is a shared-service team feeding multiple engineering groups, and major requirements for running the TDD process are clearly defined success criteria and very efficient post-development measurement. This is a key role on a high-performing team, and it will be highly visible across both North American, European, and Asian orgs.

WHAT THIS ROLE WILL DO

• In partnership with stakeholders and the Product team, lead the requirement discovery process in conjunction with building out a testing plan before sending the work to Engineering for development.

• Own end-to-end testing and validation on new data products including new data source ingestions, new view creation, metadata tooling, and orchestration platforms.

• Create, update, monitor and clarify detailed requirements, including specific test plans and data validation criteria, in JIRA tickets.

• Communicate desired scope and, where applicable, pre-written tests to engineers and work with them on designs.

• Monitor performance and measure impact (adoption, production issues, etc.) of data product enhancements and releases.

• Work with external third-party vendors to assess potential partnership opportunities and/or evaluate existing solutions.

• Accelerate