Client Experience Coordinator

Company Description

GG Media is a dynamic marketing and brand development firm dedicated to delivering high-impact campaigns and measurable growth for our clients. With a strong presence in Texas and a reputation for excellence, we specialize in strategic brand positioning, experiential marketing, and customer engagement solutions. Our team thrives on innovation, professionalism, and results-driven performance. At GG Media, we believe that strong brands are built through authentic connections and consistent representation.

Job Description

GG Media is seeking a Client Experience Coordinator to serve as a key point of contact between our clients and internal teams. This role is designed for a highly organized and service-oriented professional who thrives in a fast-paced environment and is passionate about delivering outstanding client support. The ideal candidate will ensure seamless communication, maintain project alignment, and elevate the overall client experience.

Responsibilities

• Act as the primary liaison between clients and internal departments

• Coordinate client onboarding processes and maintain accurate records

• Monitor project timelines and ensure deliverables are met efficiently

• Address client inquiries with professionalism and timely follow-up

• Assist in preparing reports, presentations, and performance summaries

• Identify opportunities to enhance client satisfaction and retention

• Support leadership with administrative coordination and scheduling

Qualifications

• Strong communication and interpersonal skills

• Excellent organizational and time-management abilities

• Detail-oriented with the ability to manage multiple priorities

• Professional demeanor and client-focused mindset

• Proficiency in Microsoft Office Suite and general business software

• Problem-solving skills and adaptability in a team environment

Additional Information

• Competitive salary ($48,000 – $52,000 annually)

• Growth opportunities within a fast-expanding organization

• Professional development and skill-building environment

• Supportive and collaborative team culture

• Stable, full-time employment in Fort Worth, TX