Principal Product Designer - Omni Shopping (REMOTE)

At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams.  We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

If you are ready to make a difference as part of the world’s greatest sports team, apply to join our team today!

OVERVIEW:

Welcome to Product Design at DICK’S Sporting Goods, where we specialize in delivering retail excellence along every aspect of the customer journey driven through Technology. Our mission focuses on crafting intuitive, easy-to-use products that span across our business. We are looking for a new team member who can enable human-centered practices that inspire, innovate, and deliver elevated experiences for our customers and products.

This role supports our newly formed Athlete Experience initiative, focused on delivering end-to-end omni experiences purposefully designed for Athletes to strengthen their relationship with DICK’S now and in the future. More specifically, you will work within the Omni Shopping Activation Squad, an interdisciplinary team focused on enabling seamless and connected experiences across channels to equip athletes with the right gear to achieve their goals. 

As a Principal Product Designer, you will lead the end-to-end experience strategy within the scope of the Omni Shopping Squad. You will take ownership of the Athlete and Teammate journeys, working closely with cross-functional partners to gather insights, identify opportunities, and design industry-leading experiences that deliver significant business value.

As a Principal Product Designer, you will lead the design efforts for highly complex programs that span across multiple portfolios and/or products. In this role, you enable the delivery of product experiences rooted in human-centered principles that support program-level strategic priorities. Your influence and expertise enable you to promote the value of design as you continue to build partnerships in support of the program you are working on. As a design leader, you provide direct oversight in the organization and delivery of high-quality products within specific product teams. Focus areas may include:

Human-Centered Advocate
Expanding teammate understanding and application of human-centered design, stakeholder exposure and involvement to critical HCD activities, and finding creative ways to influence HCD across multiple products

Evidence & Risk
Guiding teammates on how to avoid extensive research practices through design maturity; understanding that the nature of the evidence needed will parallel the nature of the risk presented to the customer and/or the business

Discovery
Guiding teammates through a process rooted in problem solving frameworks, where they leverage mixed-methods research to support identification and understanding of users (and systems), journeys, and top problems.

Experimentation
Learning is a critical part of your design philosophy, which allows teams to create ways to validate the effectiveness of the experience pre-launch through experimentation, prototype testing, A/B testing, usability testing, and so forth.

Data-Driven
Guiding teammates on how to leverage mixed methods data insights to drive decision making

Development
This is where everything comes together as your teams commit to delivering an end-to-end experience. Product designers leverage Homefield, our in-house design system, to communicate and pair with software engineers throughout the development process.

Feedback
You provide the appropriate forums to seek feedback and understanding amongst your teams, stakeholders, and leadership in order to aggregate and activate this feedback in meaningful ways.

Leadership & People Management
You are expanding your capabilities in leadership by providing design oversight within specific product teams involved in the program you are leading. Although you do not have direct reports, you are actively involved with designers regarding the strategy, planning, and execution for the program.

QUALIFICATIONS:

Candidates for this role should have:

• Advanced understanding of Product Design

• Understanding or experience with Service Design and/or Experience Design a plus

• Experience defining journey maps and/or service blueprints to define end-to-end customer experiences spanning multiple products, channels, and teams

• Superior knowledge and application of Scrum, lean Product Management and human-centered design practices

• Success in defining cohesive research and design strategi