Regional Operations Director

Position Summary

OI Infusion partners with physicians and healthcare groups to provide comprehensive infusion therapy services in their offices. We help our partners treat their patients in a comfortable, convenient, and affordable setting.

As a Regional Operations Director, you will significantly impact our Operations team and the larger organization. We seek a talented individual passionate about leadership and operational excellence with a proven track record of success. In this role, you will lead, direct, and manage 10-15 office-based infusion centers across the United States. If you're ready to take on a challenging role that offers autonomy and the chance to make a meaningful contribution, we want to hear from you!

Essential Duties and Responsibilities

• Operational Management:
  • Oversee the day-to-day operations of a portfolio of 10-15 office-based infusion suites including clinical, operational and financial aspects.
  • Ensure efficient and effective management of all clinical programs by implementing and adhering to policies, procedures, and protocols.
• Leadership and Team Development:
  • Responsible for hiring, onboarding, retaining, and managing the performance of employees.
  • Develop and maintain a strong, effective team committed to service excellence and operational efficiency.
• Strategic Implementation:
  • Communicate and implement corporate strategic initiatives to achieve organizational goals.
  • Work cross-functionally with corporate teams to align site-level goals and metrics with organizational objectives.
• Client and Stakeholder Engagement:
  • Maintain strong communication with clients to showcase performance and identify opportunities for improvement.
  • Ensure client satisfaction by addressing concerns and driving towards partnership goals.
• Operational Excellence:
  • Leverage data and analytics to drive operational effectiveness and achieve key performance indicators (KPIs).
  • Establish and follow action plans to improve performance and meet organizational standards.
• Regulatory Compliance and Quality Assurance:
  • Ensure compliance with all relevant regulations and quality standards.
  • Continuously monitor and improve the quality of care provided at infusion suites.
• Other Duties:
  • Perform other duties as assigned to support the organization's goals and objectives.
• Travel: 50-75%

Minimum Qualifications

• Education:
  • Bachelor's degree in Healthcare Administration, Business Administration, Nursing, or a related field.
• Experience:
  • Minimum of 3-5 years of experience in multi-site operations (infusion/healthcare industry experience a plus).
  • Experience managing client relationships.
• Skills:
  • Strong leadership and team-building skills.
  • Excellent written and verbal communication and presentation skills.
  • High degree of analytical ability using sound judgment acquired through significant experience to solve complex and varied problems.
  • Ability to thrive in an environment where ownership and accountability are highly valued.
  • Detail-oriented and adept at managing multiple tasks and priorities, ensuring that nothing falls through the cracks.
  • Ability to work cross-functionally and drive strategic initiatives.

Benefits

• Medical, dental and vision coverage
• Company paid Short Term Disability
• Employee Assistance Program
• Paid Time Off including Responsible PTO and paid holidays
• Paid Parental Leave
• 401k w/ employer match