Sr. Manager, Event Sales & Club Membership

Description

The Bartolotta Restaurants is a nationally recognized restaurant and catering organization co-founded by restaurateur Joe Bartolotta and his brother, two-time James Beard Award-winning Chef Paul Bartolotta. Since 1993, The Bartolotta Restaurants has grown to become the premier culinary brand in the Greater Milwaukee region, offering first-class service and cuisine across a portfolio of 17 one-of-a-kind restaurants and catering facilities. As a forward-thinking and respected company, we also give back to our community through Care-a-lotta, a charitable program that supports numerous nonprofit organizations throughout Milwaukee. 

At The Bartolotta Restaurants, we are committed to excellence in every aspect of our business, from the products we source to the food and service we deliver every day in our restaurants and catering venues. Our greatest asset in our company is our team members because, without them, we wouldn't be in business. 

We look for people who have what we call a "hospitality heart," characterized by a commitment to providing excellence, a passion for taking care of our guests, and a “can-do” attitude. We're a family-run business, and we consider our team members part of The Bartolotta Restaurants family. 

JOB PURPOSE:

The Senior Manager is responsible for the leadership and coordination of event sales and driving club membership. Solicits and secures group and catering events in addition to fielding and capturing incoming catering events, from planning to execution. This role is also accountable for maximizing club membership sales through creative and enticing recruitment of new members and referrals and enhancing member services to drive the growth and success of the club. This role works intimately with all areas of the property to create engaging events and activities while working with our guests to ensure private events are executed at fine dining service levels.  

PRIMARY DUTIES AND RESPONSIBILITIES:

Event Sales

• Coordinate all event needs and sales support including direct sales calls, sales blitzes, property tours, quoting rates, contract development, arranging food and beverage, audio visual requirements, overseeing meetings on the day of the event, posting of charges, presentation of bill and follow up.  
• Identifies, qualifies, and solicits new group/catering business to achieve personal and property revenue goals.  
• Proactively solicits and manages group/catering related opportunities and responds to incoming group/catering opportunities.
• Skillfully work with budgets and pricing to close sales deals while ensuring that both parties reach mutually beneficial agreements.
• Identify opportunities for upselling, cross-selling, and repeat business to maximize revenue opportunity. 
• Designs, develops, and sells creative catered events, with focus on group/catering accounts with significant potential sales revenue.  
• Ensures business is turned over accurately and in a timely fashion for superior service delivery.  
• Works closely with clients to provide exceptional customer service and support in the planning, organization, and management of events within the facility. 
• Monitors event logistics before, during and after the time of the event, ensuring all related tasks have been successfully and accurately performed, including working with space requirements, equipment rentals, tastings, menus, invoicing, and theme concept/decorating. 
• Cultivate and maintain long-lasting relationships with existing and prospective clients by understanding their needs, preferences, and offer tailored solutions to meet their requirements.
• Develops and maintains relationships within community to strengthen and expand customer base for group/ catering sales opportunities.  
• Work diligently to achieve and exceed personal and team related revenue goals that will be set by leadership annually and reviewed quarterly. 
• Works with GM to review goals and develop a plan of how to achieve them, including a Weekly Sales Meeting that reviews Catering Sales Forecasts and upcoming prospecting focus.
• Attend management and lead sales meetings. 
• Provide weekly and monthly sales activity reports. 
• Work alongside Event Sales Team Members providing mentorship and training to ensure team development. 
• Establish communication guidelines for the Events team at the Commodore to ensure customer expectations are exceeded.
• Provide feedback to the Events Team as coaching and annual reviews per company guidelines.

Club Membership

• Design and implement membership sales plan to attract and attain new members and develop effective member retention strategies. 
• Implement lead generation program and conduct outreach to attract, identify, and recruit new member prospect