Sr. Technical Account Manager

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. 

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

Senior Technical Account Manager – Digital Media 

The Senior Technical Account Manager (TAM) is a member of the Digital Media support delivery team. The TAM provides services to one or more of Adobe's largest and most strategic customers who have purchased an Adobe Support Plan and require an experienced technical professional to work with them. In this role, the Senior TAM demonstrates deep technical expertise, exceptional customer service, and advanced account management skills. They are entrusted with the most complex and critical customer accounts and play a pivotal role in driving proactive technical success and customer satisfaction of these strategic clients. 

What you'll Do  

• Establish and maintain highly strategic and influential relationships across the customer’s organization.

• Act as the customer's trusted advisor and champion for technical strategies while maintaining a strong focus on aligning with Adobe’s business goals. 

• Demonstrate executive presence and finesse in all communications, particularly in complex, emotionally charged situations. 

• Lead high-profile customer calls and meetings with ownership, assertiveness, prioritization, organization, direction, and issue resolution while aligning to meet objectives.  

• Possess an in-depth understanding of Adobe’s product offerings, with the ability to provide comprehensive technical guidance to both customers and colleagues 

• Drive customer utilization of Adobe products in their workflow to provide enhanced results  

• Demonstrate the ability to measure and report the impact of change initiatives, showing tangible, positive results. 

• Leverage a deep understanding of each customer’s technical and business strategies, objectives, requirements, priorities, and Adobe products implemented in their environment to identify complex needs and propose innovative solutions that accelerate the customer’s success 

• Navigate customers through the implementation and utilization of Adobe’s AI and generative AI technologies, remaining at the forefront of industry trends and Adobe product capabilities  

• Assess customer health, technical risks, and opportunities, and develop and implement sophisticated mitigation plans.  

• Anticipate and proactively address complex problems to avoid or reduce impact.