Customer Journey Expert Permission & Approvals (bridging ‘Business’ & ‘Tech’)

Customer Journey Expert Permission & Approvals (bridging ‘Business’ & ‘Tech’) (GJA Role Customer Journey Expert - Universal IV)

Are you up for the challenge?

The Mission

Our tribe Global Customer Data Management (GCDM) contributes to the ING strategy by delivering customer data services as part of our OnePAM platform. These services can be directly integrated into the mobile, web and assisted channels of our consuming entities: ING Retail banks, Business banks and Wholesale bank.   

We are looking for a Customer Journey Expert to join our feature squad responsible for delivering Permission and Approval solutions.

• Permission: the authorisation of ING Customers and ING employees to perform online banking activities in different channels (e.g. Mobile, Web and Assisted) is supported by a Permission engine, which calculates the permission of customer (and employees) on each activity based on customer data and static configuration services.
• Approval: for certain online banking activities, ING customers need to approve the action (e.g. a payment request). How and what to approve is determined based on our customer data and static configuration services.

Your challenge

Your responsibilities include:

• Guide consumer teams in onboarding to the Permission API, by understanding and challenging their customer journeys, business processes, permission/approval requirements and other requests.
• Analyse the business requirements of new features for the Permission API. Create functional designs using our personas reflecting the new functionality that is expected from the Permission API and work closely together with the squad engineers to deliver.
• Propose, test and implement new permission/approval configuration of consumer teams and, if needed, create use cases and integration tests for those new configurations.

What we would like you to bring to the team

We are looking for someone with drive and structure to deliver from concept to execution.

Knowledge and experience:

• Master’s or bachelor’s degree
• Relevant experience in product management, software (API) development, business analysis & change management, consultancy
• Experience and demonstrated ability to work within an application development team
• Ability to quickly pick up Permission and Approval concepts and make it your own is required to succeed
• Curiosity and drive to understand the IT landscape and solutions offered
• Experience and ability to structure and lead design and alignment sessions
• Pro-active approach and strong analytical mind to quickly grasp the essence of what is required
• Ability to be structured and to the point in communication (verbally and written)
• Fluent in English

What we offer

• 36- or 40-hour work week
• Job scale 17 (GJA Customer Journey Expert - Universal IV)
• A competitive salary tailored to your qualities and experience
• Hybrid working location, with our office located in Amsterdam (Global HQ - Cedar)
• Attention to personal and professional growth
• Challenging international environment where you can make a difference
• An informal working environment with driven colleagues
• Work Agile to bring new ideas to life faster

Match? Please upload your CV and short motivation letter by clicking the “Apply” button.

About Us

With 57,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what’s possible and at the same time ensure you work with integrity and hold the customer’s interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us and apply today.