Customer Support Assistant

Company Description

About Us

At Nexmos Design, we believe in creating exceptional experiences for our clients by delivering innovative and design-driven solutions. Based in San Antonio, TX, we take pride in our collaborative approach and commitment to excellence. Join our dynamic team and be part of a company that values creativity, teamwork, and growth.

Job Description

Job Description

We are seeking a dedicated Customer Support Assistant to provide outstanding assistance to our clients. As the first point of contact, you will handle inquiries, resolve issues efficiently, and ensure customer satisfaction. This role is ideal for someone who thrives in a fast-paced environment and has a passion for delivering excellent service.

Responsibilities

• Respond to customer inquiries via phone and email promptly and professionally.
• Assist customers with troubleshooting and resolving issues related to our products or services.
• Maintain accurate records of customer interactions and feedback.
• Collaborate with internal teams to address customer needs and concerns.
• Provide proactive follow-up to ensure resolution and satisfaction.
• Contribute to improving customer support processes and procedures.

Qualifications

Qualifications

• High school diploma or equivalent (Bachelor’s degree is a plus).
• Previous experience in customer service or administrative roles (1-2 years preferred).
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Proficiency in MS Office Suite (Word, Excel, Outlook).
• A proactive, solutions-oriented mindset with attention to detail.

Additional Information

Benefits

• Competitive Salary: $41,000 - $52,000 per year.
• Growth Opportunities: Join a team that values professional development.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• Supportive and collaborative work environment.